Job Description
Company Description
Raffles London at The OWO on London's Whitehall unites the allure and heritage of Raffles with one of the world's most historic addresses, synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend, and return as family.
Job Description
An exceptional opportunity presents itself for a Private Dining and Groups Executive to join the Rooms Department at Raffles London at the OWO.
Reporting to the Front Office Manager, you will take great pride in ensuring our operation has a guest-centered focus in everything that we do while contributing towards a supportive and engaging environment within the Guest Experience Team to achieve this. This role requires a personable, courteous, and efficient manner towards working in a fast-paced and ultra-luxury environment, while being able to meet the elevated expectations of our guests.
Responsibilities
* Have a strong understanding of established team goals and standard operating procedures, while being able to deliver on these shared goals within a team-based environment.
* Provide professional and courteous service to our guests, while maintaining LQA and Forbes standards across the operation.
* Take a proactive approach towards resolving guest complaints, inquiries, or concerns in a courteous and efficient manner, while being able to identify appropriate situations when these should be escalated.
* Ensure that appropriate follow-through is made with all guest requests and ensure that problems are resolved, with expectations being exceeded.
* Maintain good organizational skills towards daily tasks and ensure these are carried out with a high level of efficiency and professionalism.
* Assume additional responsibilities as assigned in the absence of the line manager or Front Office Manager.
* Ensure knowledge of hotel operations and events are constantly up to date.
* Proactively assist with delivering a high level of service to guests making Food & Beverage Reservations, ensuring that these are taken in a professional manner to align with both LQA and Forbes standards.
* Maintain knowledge of promotions within the hotel outlets in order to actively engage with guests on these options.
* Possess good product knowledge of outlet layouts and operations to assist guests with making both larger group and special requests.
* Perform additional duties as required or assigned, including working in different departments than usually assigned.
Who Are We Looking For?
* Experience with OPERA PMS, Alliants, Knowcross, and Alcatel PBX or equivalent systems.
* A degree in Hospitality Management from an accredited educational institution.
* Highly desirable to have at least one year of experience within a luxury hotel environment.
* Ability to demonstrate previous experience in understanding the requirements for functioning within a high-performing team.
Why Join Our Raffles Team?
* 28 days holiday including bank holidays plus a day extra for every year of service up to 5 years (35 Days).
* Staff meals while on duty.
* Free dry cleaning for uniform.
* Employer pension contribution of 3%.
* Enhanced sick pay.
* Enhanced maternity, paternity, and adoption pay.
* Life Assurance 1x salary.
* Employee assistance program, including virtual GP and financial advice.
* Season ticket loans and cycle to work scheme.
* Colleague gifting to celebrate special occasions.
* Paid days off to move house or give back time to a charity of your choice.
* Internal learning and development programmes tailored to you.
* Fun-filled events, whether that's a pub quiz, team run, or festive party.
* Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
* Worldwide development opportunities across Accor's extensive brand portfolio.
What Are the Raffles Values?
* Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
* Be Kind: Demonstrate humility and generosity through emotional connection with colleagues and guests.
* Be Happy: Consistently uplift colleagues and guests through a joyful connection and positive personality.
* Be Confident: Openly share knowledge and skills with other colleagues to achieve excellence.
* Have Your Purpose: Demonstrate care and responsibility within your role to make a tangible impact on the business.
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