JOB DESCRIPTION
Our customer journey extends beyond purchasing our products and services, it’s complimented by the support given to them to ensure they can continually and consistently deliver services to their customers. Our Helpdesk is the first point of contact for our customers queries in respect of equipment, this could mean undertaking diagnostic assessment and managing remote fixes of fuel pumps and forecourt equipment.
Specifically, you will be remotely analysing equipment located on client sites, assisting with mapping and programming, running history reports and investigations, particularly in respect of point-of-sale terminals or gauge alarms for potential fuel leaks. Where not possible to remotely fix via Helpdesk, field engineers will be allocated.
A highly focused customer service role you will have:
·Have previous remote helpdesk or contact centre experience. Full comprehensive training will be provided in relation to our products / systems.
·Excellent verbal and written communication skills coupled with the ability to gather information, ask the right questions, and guide customers remotely on how to resolve the issues.
·Excellent organisational skills.
·Excellent attention to details.
·Calm under pressure and coupled with the ability to make decisive decisions to progress calls.
If you have a natural aptitude/inquisitive technical mindset and keen to make a difference to our customer’s operations, this could be the role for you.
The helpdesk is based from our offices in Basildon, Essex and covers working hours of 8am to 12am, 7 days a week. This role offers a split of office and home working. Please note, out of hours cover is a requirement of this role provided remotely on a rota basis.
As well as overtime, we offer a number of other fantastic benefits you’d expect working for a Global leader with over 150 year’s experience.