Customer Service Manager We are looking for an experience Customer Service Manager to join the newly formed Integrated Fundraising and Marketing department, to manage the Supporter Care Specialists If you are an exceptional communicator who combines operational excellence with a customer centric core, then apply today and join our 34,000 staff working in nearly 100 countries, and share the joy of transforming vulnerable children’s life stories As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Position: Customer Service ManagerSalary: £36,576.00 per annum plus good range of benefitsLocation: Milton Keynes/Hybrid Contract: PermanentHours: Full time, 36.5 hours per week Closing Date: February 21, 2025. Please note we reserve the right to close the ad ahead of the closing date if a strong candidate is identified.Interviews: W/C 24th February 2025 About the RoleYou will manage our team of Supporter Care Specialists to engage proactively and reactively with our supporters across the UK. By coordinating with various income-generating strategies, the department aims to enhance the impact of World Vision's work, bringing hope and sustainable change to vulnerable communities worldwide. Working within the Supporter Care team, the Supporter Care Specialists Manager will lead, motivate and continually develop a team of Supporter Care Specialists, ensuring that all supporters receive excellent customer service. Using excellent communication skills, you will respond to escalated supporter complaints and queries efficiently and sensitively. With focus on KPIs and performance across the team, this role is key in maximising retention and acquisition opportunities, working closely with our fundraising teams incorporating feedback and insights from our supporters to support World Vision’s mission. About YouYou will be an exceptional communicator who combines operational excellence with a customer centric core, supporting the team of specialists to engage with our supporters on a wide range of topics. Being able to represent World Vision’s mission, vision and values including our Christian faith, alongside being able to relate with donors of all and no faith is an important part of this role.Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria provided above. Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it. All candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. Why World VisionThis is your chance to be a part of something big. You will be working closely with teams across the organisation that directly impact the lives of some of the world's most vulnerable children. Inspired by our Christian faith, we serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries. About the Organisation World Vision UK is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love. In addition to the salary offered, we offer the following:• 28 days holiday bank holidays, rising with length of service to 30 days• Holiday purchase scheme• Pension - 7% employer contribution• Eyecare test reimbursement• Life Assurance up to 4 x annual salary• Enhanced Maternity Pay• Wellbeing Support - Employee Assistance Programme• Cycle to Work scheme As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices. Other roles you may have experience of could include Customer Service Manager, Customer Service Team Leader, Customer Service Officer, Customer Service Executive, Customer Service Team Support, Customer Service Supervisor, Call Centre Manager, Helpdesk Manager, Call Centre Team Leader.