Technology Support Engineer – EMEA – IT
The schedules below relate to the basic skill-set required of a Technology Support Engineer.
Candidates should be able to demonstrate a true working knowledge and genuine hands-on experience of working with the technologies listed.
Candidates should consider the implications of and the commitment required when working for a highly motivated, professional services company with high expectations of its core IT infrastructure and business applications.
Basic Technical Skill Set
• Windows 10, (building / configuring, installing, setting up and administering Windows 10 computers in a network environment),
• Active Directory (Sever 2016)
• Office 365 Admin Portal
• MS Office 365 Suite of applications
• Hardware setup (laptops, desktops, Tablets, IPhone, Androids),
• Microsoft Remote Desktop Services (RDS)
• Familiarisation with infrastructure cabling and patching.
• Basic networking including wireless
• Audio Visual Systems, Video Conferencing and Audio Conference Bridges
• Familiarisation with SCCM
• ITIL awareness
Duties
• Providing face to face support as well as over the telephone and email,
• Remotely, troubleshooting Windows PC hardware and software faults,
• Administering network user rights and permissions,
• RDS knowledge
• Take responsibility for maintaining IT equipment's Inventory database,
• Monitor and report licence status for all IT equipment,
• Supporting MS Office 2013, 2016, O365 and Active Directory,
• Install, set up and administer Windows 10 computers in a network environment as well as providing network support and administration,
• Acting as the local ‘intelligent hands’ in support of other support operations.
• Assistance with the establishment of audio and video conferences.
• Responsible for creation and maintenance of the desktop builds and end-user environments
Experience
• Demonstrable technical experience in supporting desktop hardware and software;
• Demonstrable understanding of Microsoft operating system environments (including O365 suite and Windows 10);
• Good awareness of the licencing requirements for hardware and software;
• Sound problem solving and innovative analytical skills;
• Familiarisation with ITIL practices;
• Small project engagement, (office re-organisation / moves);
• Self-motivated and pro-active approach;
• Ability and willingness to participate in a flexible/multi-skilled team;
• Excellent communication skills; verbal and written business English, excellent interpersonal speaking and listening;
The Person
• A self-motivated individual with a very clear understanding of service and service delivery.
• Someone who will take ownership and stay with it until full resolution has been tested and verified.
• A good communicator with empathy for users, particularly those non-versed in ‘IT speak’.
• Calm, positive and resourceful, especially when under pressure; with a mind-set focussed upon quality.
• Happy to work to completion / resolution rather than the clock.
• Takes ownership and follows up.
• A corporate Tech Support Engineer delivering a ‘local, personal product’.
• A disciplined individual who is diligent in going about and reporting the activities of the working day.
• Someone with sufficient presence to co-ordinate and drive other support towers to deliver lasting solutions.
• A consistent and solid team player committed to their work and client