On behalf of a global oil and gas leader based in Dyce, we are recruiting a permanent Credit Controller. This role involves managing high-volume accounts, conducting credit checks, resolving discrepancies, and supporting AR monitoring to improve cash flow. Join a dedicated team driving financial success worldwide.
Responsibilities:
* Mitigating risk through proactive, efficient credit management strategies.
* Providing recommendations for customer credit limits and assessing sales reserves/bad debt provisions.
* Engaging customers through calls, emails, and other approved methods to secure timely payments.
* Preparing and distributing account statements.
* Collaborating closely with Functional Managers, Project Managers, and Sales and Account Managers to streamline collections, aligning with company goals and fostering strong internal and external relationships.
* Delivering high-quality customer service on credit and collection issues, addressing daily credit requests, refund information, and resolving issues like unapplied cash, customer discrepancies, and short payments.
* Escalating delinquency trends to supervisors in line with company policy.
* Identifying, mitigating, or escalating issues contributing to account delinquencies.
* Assisting in compiling information on customer liquidation and bankruptcy cases.
* Supporting global initiatives to improve and automate the collections process through technology.
* Coordinating with the Billing Team on invoicing and unbilled revenue to ensure prompt billing.
* Completing additional tasks to support the credit and collections function.
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