Job Description
Service Advisor at a Main Car Dealer in Southampton\n\nLocation: Southampton\nPosition: Service Advisor\nSalary: 27-30K + Benefits\n\nAre you an experienced and enthusiastic Service Advisor looking to take your career to the next level? Do you want to be part of a well-established, dynamic, and customer-focused team? We have an exciting opportunity for you at a reputable main car dealership in Southampton!\n\nOur client are a leading main car dealership with a fantastic reputation for delivering top-quality service to customers.
Their commitment to excellence and customer satisfaction has made them a trusted name in the automotive industry. They are now looking to expand their team and welcome a talented Service Advisor to help continue their success.\n\nThe Role\nAs a Service Advisor, you will be the first point of contact for customers bringing their vehicles in for servicing or repairs. You will provide exceptional customer service, managing customer expectations, and ensuring that their experience with us is smooth, efficient, and positive.
Your role will involve:\n\nGreeting and advising customers on their vehicle service and repair needs.\nScheduling service appointments and ensuring efficient use of workshop time.\nCommunicating with customers about vehicle progress, providing estimates, and explaining work completed.\nManaging customer inquiries, ensuring they receive accurate information and a top-quality experience.\nHandling invoicing, payments, and warranty claims.\nWorking closely with technicians and management to ensure high-quality service delivery.What We're Looking For\n\nProven experience in a customer-facing role, preferably in a service advisor or similar position within the automotive industry.\nStrong communication skills and a passion for delivering exceptional customer service.\nThe ability to manage multiple tasks, prioritize effectively, and work under pressure.\nKnowledge of vehicle maintenance and repairs is beneficial but not essential.\nA full UK driving license is preferred.Benefits/Package\nCompetitive salary and performance-based bonuses.\nOngoing training and development to support your career progression.\nA friendly and supportive team environment.\nDiscounts on vehicle servicing and parts.\nHealth and wellbeing benefits.If you're ready to join a fast-paced, rewarding environment and make a difference in the lives of our customers, we want to hear from you!\n\nIf you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly.\nPlease note Alecto Recruitment are acting as an employment business in relation to this vacancyINDAV