Job Description
Team Leader - Property Management
The role:
1. Taking responsibility of successfully leading a team of property management colleagues
2. Assisting the Associate Directors and Head of Property Management with the reporting and delivery of financial and customer service KPIs
3. Ensure the team prioritise, reallocate and assist with workload to ensure daily and weekly tasks
4. are carried out
5. Oversee the arrangement of maintenance works to include full refurbishments
6. Spot check to ensure the team are effectively using the required systems to communicate effectively with our customers
7. Carry out individual and team coaching, maintaining a records
8. Conducting 1-2-1’s
9. Ensure the team follow company SOPs, processes and use company systems accurately and responsibly to deliver financial, safety and customer service KPIs.
10. Guiding team members in heading off complaints before they escalate.
11. Ensure the team are responsible for the following:
12. Overseeing a shared/sole portfolio
13. Negotiating the return of security deposits
14. Overseeing disputes of security deposits when necessary
15. Ensuring the portfolio is compliant by arranging gas and electrical inspections
16. Having a competent understanding of lettings legislations to help and support where necessary
17. Liaising wit...