At World Kinect, our people are our most valuable asset and your development and growth benefits our company. As you “Fuel Your Career” with new opportunities we encourage you to apply to this internal position or refer external talent you may know. The Energy Services Administrator will be responsible for carrying out administrative duties, handling areas of data monitoring, energy reduction measures, energy industry legislations and a range of metering and siteworks project work. Wider responsibilities include: Handling client queries. Dealing with suppliers, contractors & clients over the phone and by email. Data entry - preparing and producing reports/ spreadsheets. Create agreements for clients. Processing legislative refunds for clients Site additions/removals to customers group supply agreements - newly acquired sites, change of tenancies, terminations. Provide general administrative support. Updating information onto the CRM system with new meters and contract/agreements. Participate in on-going training and development, regular performance reviews and monthly one to ones. Adhere to the company and department standards, policies and procedures. Demonstrate awareness of internal processes and provide suggestions for process improvement Demonstrate a knowledge of all Energy Services tasks and an ability to provide basic information when dealing with incoming client calls. Adhere to the policies and procedures to attain and maintain the required competency level to perform the role and, in particular, to promote a culture where customers are treated fairly, with openness and honesty. The Individual - Essential Requirements Strong communication skills (written and oral). Strong team working skills. Able to work towards project timescales/meet deadlines Strong values around delivering high levels of customer service. Customer services and administration work experience. Good IT skills – with a good knowledge of Microsoft Word, Excel and Outlook. Ability to organise and manage own workload. Strong attention to detail