Delivery Coordinator/Customer Orders Coordinator
Salary: £25,000 - £30,000 basic + Benefits
Thatcham, On site 5x a week (option to have 1 day WFH)
Start Date: ASAP
Job Purpose:
My client is looking for an organized and customer-focused individual to join their team as a Deliveries Coordinator. In this role, you will manage customer orders from the point of sale to delivery, ensuring seamless communication with customers and maximizing delivery efficiency. You will play a key part in providing excellent service to their clients, maintaining detailed records, and handling sensitive situations with empathy and professionalism.
Key Responsibilities:
1. Oversee customer orders from the point of sale to delivery, ensuring accuracy and timely processing.
2. Accurately input and update customer order details into the CRM system.
3. Maintain daily contact with the Government back leasing scheme and Motability to manage relevant customer orders.
4. Produce daily documents for DVLA vehicle taxing, customer correspondence, and other relevant paperwork using Excel and the in-house CRM system.
5. Prepare delivery packs and handle vehicle invoicing for customers.
6. Address inquiries from both retail and business customers, offering excellent service at all times.
Key Skills & Competencies:
1. Prior experience liaising with Suppliers, Manufacturers or dealers
2. Excellent Communication & Organizational Skills
3. Proficiency in IT (Office Package) & Database Uses
4. Previous experience in a customer service or administrative role.
5. Comfortable with phone-based communication.
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