Job Summary
Barchester Healthcare is seeking a highly experienced Care Home Operations Manager to oversee and support care homes across the North division. This demanding yet rewarding role requires a Registered Nurse or equivalent with extensive experience in senior operational and leadership positions within the care home sector. The successful candidate will be responsible for driving improvements in care quality, managing budgets, and providing inspirational leadership to care home teams.
Main Duties of the Job
As a Care Home Operations Manager, you will travel across your assigned region to support care homes that need additional assistance or have a General Manager vacancy. You will work closely with Care Home General Managers and Deputy General Managers to develop and implement action plans that ensure the highest standards of care for residents. Your responsibilities will include investigating formal complaints, collaborating with external healthcare professionals, and promoting policies within the care homes. You will also be committed to uplifting the clinical standards of your teams through learning and development programs.
About Us
Barchester Healthcare is a leading provider of high-quality care and support services in the UK. With over 200 care homes across the country, Barchester is dedicated to delivering exceptional care and creating a positive, fulfilling environment for residents. The organization is committed to investing in its employees and providing an attractive rewards and benefits package to attract and retain top talent.
Date Posted: 13 April 2025
Pay Scheme: Other
Salary: Depending on experience, salary expectations will be discussed at interview stage.
Contract: Permanent
Working Pattern: Full-time, Part-time
Reference Number: 1281478597
Job Locations: Barchester Healthcare, York, YO30 5PD
Job Description
We are currently seeking a Care Home Operations Manager to join our team and support homes across our North Division. As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our residents' needs are met.
This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including: Generous starting salary, £7,500 annual car allowance, all mileage and expenses paid, 25 days annual leave plus bank holidays, with the option to buy/sell up to 5 days*, up to 8% employer's pension contribution, unlimited access to our generous refer a friend scheme, earning up to £1000* per referral, access to a wide range of retail and leisure discounts at big brands and supermarkets, free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence, and confidential and free access to counselling and legal services.
Required Experience and Qualifications:
* Passionate about providing high-quality care and improving the lives of residents
* Registered Nurse (RN) qualification or equivalent professional experience
* Significant experience in a senior operational/leadership role in a care home setting
* Turnaround home management experience
* Significant experience in managing budgets, financial planning, and cost control
* Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
* Strong track record of improving care quality and driving operational efficiencies
* Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
* Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting
* Full UK driving licence, with the ability to travel regularly and stay away from home
Role and Responsibilities:
* Take on General Manager responsibilities and become a CQC Registered Manager if needed
* Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements
* With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders
* Manage all sales inquiries and proactively promote the home in the local community
* Build a culture of robust performance management
* Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
* Demonstrate determination to deliver quality care
* Build close and trusting relationships with residents and their loved ones
This is a demanding but rewarding national role that could see you based anywhere across Northern England.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration:
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer Details:
Employer Name: Barchester Healthcare
Address: Barchester Healthcare, York, YO30 5PD
Employer's Website: https://www.barchester.com/
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