Do you have extensive experience of incoming group and incentive travel into the UK?
A successful and well-established incoming Destination Management Company is seeking a Business Development Executive to join their friendly and busy team in London.
This successful DMC offers comprehensive ground handling services in London and throughout the UK and Ireland for special interest groups, FIT, Conferences and Incentives.
Responsibilities:
1. Acknowledge and qualify all new requests from new leads and existing clients.
2. Identify the most suitable products for the client to create effective and competitive offers.
3. Ensure all offers are sent out in the company standard format and entered correctly into the operational system.
4. Ensure that offers reflect what the client wants without compromising on quality and price.
5. Proactively follow up on all offers according to guidelines and option deadlines.
6. Maintain good relationships with all clients and ensure quotes are prepared accurately and promptly.
7. Take responsibility for placing groups in the right hotels based on accepted offers, programs, and quotations.
8. Ensure a full handover to OPS once hotel placements are contracted and signed.
9. Update the groups in the system with all correct information and services confirmed.
10. Research prospective clients suitable to our business model, categorizing them by generic touring groups, special interest, educational, and series.
11. Keep abreast of competitors, their clients, suppliers, and offerings.
12. Handle complaints and emergencies professionally, liaising with operations colleagues.
13. Build relationships with suppliers and keep product knowledge up to date.
14. Hold an emergency phone periodically during weekends according to department rota.
15. Organize and participate in familiarization trips to win or facilitate bookings.
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