Job Details
Salary: Competitive
Hours: Full Time
Location: Hybrid working - The VHQ Crawley
Contract: Secondment/ FTC 12 Months
Closing Date: 9th October 2024
In a nutshell
Join us as an Analyst - Loyalty Accounting, where you will support the production of accurate accounting and invoicing for loyalty transactions to Virgin Red (VR). This includes ensuring accurate pricing of loyalty transactions, resolving points variances between systems, and collaborating with other teams to ensure all transactions, including points accruals, issued redemptions, refunds, and flown events, are processed and reflected in a timely manner.
This role will work with the Finance Analyst for Loyalty Accounting to produce reporting (including balance sheet reconciliations) and answer queries, questions, and audit inquiries on reports/invoicing to ensure process controls operate as intended.
Day to day
* Assist with the design and implementation of new processes and products in conjunction with our Virgin Red loyalty partner.
* Responsible for leading the manual pricing of loyalty coupons (where necessary) pulling required rates from VAA data/systems.
* Work with revenue accounts, loyalty, and customer centre teams providing central finance support and guidance to assist those teams in resolving points exceptions.
* Communicate with and respond to queries from VR on loyalty reports and invoices, ensuring appropriate stakeholders are kept informed of status and aiming to build an effective business relationship between the VAA and VR team.
* Assist in the production and/or review of the full suite of loyalty reports.
* Actively contribute to driving forward key system and process changes that support the delivery of initiatives to grow and enhance the loyalty programme and introduce greater automation while ensuring financial controls are maintained.
* Identify potential improvement opportunities during day-to-day work and push these forward, leading on implementation where appropriate.
* Continue to build and improve understanding of the loyalty ecosystem and commercial proposition.
About you
You will have a can-do attitude, show a commitment to high-quality output within deadlines, have a true awareness of the wider business context, and a proactive 'want to learn' approach to the role. In addition, you will:
* Have previous experience working in a high-volume transactional environment with exposure to systems and tools such as ticket pricing and financial flows.
* Demonstrate good attention to detail, driving accuracy and completeness in reporting and invoicing, and lead small projects from concept to completion.
* Evidence your ability to identify issues and risks, highlighting these to management and participating in problem resolution.
* Possess excellent communication skills to enable collaborative working at all levels, with evidence of working to tight deadlines in a busy environment.
* Have good MS Office skills with the ability to manipulate large volumes of data in Excel and draw conclusions.
* Previous experience of working with offshore suppliers or revenue accounts and/or previous loyalty program knowledge would be advantageous.
Be yourself
Our customers come from all walks of life, and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
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