Salary: Depending on experience - Overtime is available and paid at time and a half including weekends and bank holidays!
Bonus: £500 bonus paid after completion of a successful 6-month probation!
Hours: Monday to Friday 8.30am - 5.30pm. You will be required to work Saturdays on a rota basis between the hours of 9:00am - 1:00pm.
Location: Horsham, West Sussex or fully remote home based. Training period will be at our Head Office in Horsham. There will be occasional travel to Horsham, West Sussex for companywide meetings.
Who are Telecom Acquisitions Ltd?
Founded 12 years ago, Telecom Acquisitions Limited (TAL) is the holding company of several residential broadband brands, including Home Telecom, Fleur Telecom and Eclipse Broadband. With a niche proposition specialising in the tenancy rental market matching contract lengths to tenancy terms, TAL has carved itself a unique spot in a fast-growing market.
As part of our strategic alliance with TalkTalk and the development of the home move division of the business, our offering to be the 'one stop shop' for all your moving needs is rapidly becoming our flagship solution.
Key Responsibilities:
1. Be the first point of contact to our customers.
2. Handle inbound calls and manage online chats from our customers.
3. Resolve billing and payment enquiries.
4. Ensure technical faults and advice is provided in line with our SLA's.
5. Provide updates regarding customer orders.
6. Amend customers accounts and products.
7. Work closely with internal teams to resolve more complex cases in line with our KPI's and SLA's.
Is this you?
1. Minimum of 3 years Customer Service experience.
2. Previous call handling experience in a customer service role is essential.
3. A calm and clear telephone manner, being comfortable talking to colleagues and customers alike.
4. Able to listen, empathise, understand, and explain what you're doing.
5. Excellent attention to detail.
6. A problem-solving mindset.
7. A commitment to learning and improvement on the job.
What benefits will you receive?
1. 50% off our Broadband & Utility packages, completely free after two years.
2. 33 days holiday allowance including bank holidays + your birthday off.
3. 5 additional days leave granted based upon length of service.
4. Buy & Sell holiday allowance scheme.
5. Complimentary drinks on Friday.
6. Company lunches and breakfasts.
7. Refer A Friend Scheme.
8. Fun incentives including sports day, summer parties, extravagant Christmas parties and many more.
9. Kudos Employee Recognition Scheme - Including Days Out and exciting work trips.
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