Our client is a well-established global service provider to the Freight forwarding, express and international parcels, warehousing and logistics industry. The network has more than 354 locations across 60 countries and with 13,000 employees serving alliance customers and attending to the details of their business round the clock, around the globe.
We are now looking for a Road Freight Customer Service Executive based out of Trafford Park, full time permanent role working Mon- Fri 3pm - 12pm.
Main Duties and Responsibilities:
1. Manifest daily export trailers and send related pre-advices
2. Update collection and delivery status in a timely manner
3. Responsible for web bookings
4. Monitor, chase and process all POD's ensuring timely updating of internal system.
5. Log and report outturn daily reports, cross referencing any discrepancies, completion of new job references, delivery notes and amending of job details within a 2-hour window
6. Contact hauliers to provide quotations for special collections/deliveries
7. Monitor and deal with transport queries by liaising with other depots
8. Checking that collections are clear and populating the planning sheet
9. Responsible for creation and issuing of run sheets detailing all collections and deliveries
10. Working with Warehouse and Transport teams to ensure smooth and efficient movement of all shipments
11. Customer Service - dealing with queries from customers, subcontractors and drivers and assist in their enquiries via phone and email, ensuring satisfactory and timely resolution
12. Data entry with attention to detail
13. Transport planning for same day collections
14. Adding accruals
15. Creating movements for subcontractors
Key skills & attributes:
1. You will have a good understanding of Road / Trailer freight / Transport logistics
2. Proficiency in Microsoft Excel, Word & Outlook
3. Highly organised and a team player
4. Deadline focused
5. Flexible, adaptable and quick to learn
6. Ability to work on own initiative
7. Excellent communication skills
8. Fluent English, both written and spoken is essential
Package and Benefits
1. Hours - Mon - Fri 3pm - 12pm-with a 60-minute break
2. Full time
3. Salary - £24,500 per annum
4. Bonus scheme
5. Pension
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