Anna Dixon MP is looking for a Junior Caseworker to join her small team in Shipley.
If you:
- Are passionate about helping people to find a solution to their problems
- Have a good knowledge of local and national sources of advice and support
- Are a strong communicator, both on the phone and in writing
Anna would love to hear from you.
Job Details
Key responsibilities
- Manage large numbers of standard queries, assist on more complex cases from members of the public by phone, email, or face-to-face. Ongoing communication may be required.
- Gather relevant information to assist with resolving cases.
- Log all cases; monitor progress and ensure all identified actions are taken
- Draft responses to constituents
- Ensure records are kept and information managed confidentially in line with the data protection legislation.
- Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
- Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.
- Assist surgeries and other meetings and follow up as appropriate.
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
Person Specification
Essential:
- Experience of assisting individuals from diverse backgrounds with their concerns
- Experience of drafting and sending out written correspondence
- Knowledge of case management and handling information in line with data protection regulations.
- Experience of helping people in a confident, friendly, professional manner
- Experience in a customer facing role, dealing with challenging behaviours
- Ability to manage and prioritise a demanding workload.
- Ability to research issues and effectively summarise key points
- Excellent organisational and administrative skills
- Strong problem solving skills
- Strong communication skills
- Strong written and IT Skills (Microsoft Office)
- Good knowledge of the Shipley constituency and local issues which may be relevant to constituents
- Knowledge of local support organisations and sources of advice
- Sympathy with the aims and values of the Labour Party
Desirable:
- Experience of working in a public service / charity environment
- Experience of working with high volumes of correspondence
- Knowledge of institutions, systems and processes which are likely to be relevant to constituent casework
- Ability to identify patterns in data, and to effectively articulate these to others
Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office.
Interview/Start Dates
Closing Date: 13 January 2025 at 5pm
Initial interviews will take place in w/c 27 January in person (or online if needed), with the successful candidate starting as soon as possible thereafter.
Please let us know if you need us to make any special arrangements to enable you to participate in the interview process.
Application Details
Please send your CV and a cover letter setting out how you meet the requirements of the person specification to anna.dixon.mp@parliament.uk using the subject ‘Junior Caseworker Application'.
Website: