DESCRIPTION
The EU Operations Internal Communications team is looking for an Internal Communications Marketing Production Manager to own the project management, quality assurance, production, and publishing of digital communications and campaigns for Operations employee-facing communications across owned channels. This role requires knowledge of multi-channel content publishing and production, strong project management skills, robust knowledge of quality assurance (QA) processes, and an ability to use data to inform communication strategy. The role will collaborate with many functional teams in Operations Internal Communications including Global campaign and business teams, communicators in the Operations network, and internal content production teams.
This candidate is curious, detail-oriented, and focused on maintaining high standards when it comes to getting the information to the right audience at the right time. The role will require good judgment, the ability to think and communicate clearly, strong copywriting skills, and previous experience with publishing content to large audiences on digital platforms during short time frames across multiple countries.
Key job responsibilities
• Management and expansion of team quality assurance (QA) processes
• Ownership of the daily production calendar, assignments, and editorial meeting in Europe
• Project management of complex multi-national communication campaigns in multiple languages.
• Pre-production and publishing of communications and materials on a variety of internal and external tools according to editorial calendar and cadence
• Contribute feedback and ideas for improvement for existing production flows for marketing, transactional, and ad-hoc campaigns, and communications
• Manage list segmentation and assets for select business verticals as part of digital and email campaigns
• Partner with global communication managers, content producers, designers, program managers, and business leaders to align on goals and make iterative improvements
BASIC QUALIFICATIONS
- Experience in developing and managing acquisition marketing or channel programs
- Experience developing and executing campaigns across a multitude of timezones and languages
- Experience in marketing or marketing research
- Experience using data and metrics to measure impact and determine improvements
- Experience presenting metrics and progress to goal to senior leadership