Job Summary
Meddygfa Cwm Rhymni Practice is looking for additional receptionist/administrators to join the current friendly administrative team. Candidates must be computer literate, knowledge of the EMIS clinical system would be beneficial but full training can be provided. Good telephone manner is essential, preferably with previous experience in a surgery or NHS environment. Duties mainly include answering the telephone, reception desk, booking appointments, patient follow-up for test results, and processing of incoming correspondence. The position is full time and can be worked over 4 days; our hours are 8am - 6.30pm Monday - Friday, and we would consider part-time as job share.
Main Duties of the Job
Customer service skills along with good IT knowledge are essential. The practice has a high volume of calls shared between our sites at Rhymney & New Tredegar by our friendly team of reception staff. Both sites share the same telephone/IT system enabling calls/queries to be dealt with regardless of site. The role also requires patient-facing reception duties, with answering telephone calls/reception duties rotated between staff.
About Us
The practice has 18,000 patients and operates between Rhymney and New Tredegar. There are 7 GP partners, 3 Salaried GPs, 2 Pharmacists, 4 ANPs, 5 Practice Nurses, 2 HCAs, and 2 Phlebotomists, all supported by a large administration team. The post requires working between sites; hours/days to be agreed.
Job Responsibilities
The post-holder will:
1. Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
2. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
3. Manage the appointment system, ensuring total familiarity with appointment systems, booking appointments, and monitoring the flow of patients into the waiting room.
4. Deal with all general enquiries, explain procedures, and make new and follow-up appointments.
5. Ensure that patients needing urgent consultations are seen in a logical and non-disruptive manner.
6. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
7. Receive and make telephone calls as required, ensuring accuracy of detail and prompt delivery.
8. Enter requests for home visits onto the triage screen, ensuring all relevant details are recorded.
9. Advise patients of relevant charges for private services, accept payment, and issue receipts.
10. Enter patient information onto the computer as required.
Confidentiality
The post-holder must respect patient confidentiality and handle sensitive information appropriately.
Health & Safety
The post-holder will assist in promoting health and safety as defined in the practice health & safety policy.
Equality And Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues.
Qualifications
Essential:
* GCSE level A-C achieved or equivalent.
Desirable:
* Good standard of qualifications required.
Experience
Essential:
* Experience of working in customer services.
Desirable:
* NHS/general practice experience is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure will be made to check for any previous criminal convictions. #J-18808-Ljbffr