Posting End Date: September 15, 2024 Join John Lewis or Waitrose today If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us. That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate. Job Summary: Job Description: At a Glance Contract Type: Permanent Location: Leckford Estate Farm Shop Hours: 39 hours per week, working every other weekend Salary Range: £11.44 - 13.20 per hour Partnership Level: 10 About the role We have an exciting opportunity to join our very own Leckford Estate as a Farm Shop Team leader. The role of the Team Leader is to support Farm Shop & Cafe Leadership teams to deliver operational and service excellence, by engaging, motivating and leading Partners to meet daily operational requirements. This will involve a range of tasks including the advising and serving of customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set Procedures. You and your Partners may be expected to work in any area of Farm Shop & Cafe to support the wider team as required and to maintain the necessary business dress and hygiene standards. To deliver the best possible service and availability through excellent customer interaction and processes; demonstrating flexibility to meet the needs of the customer and the business. Some of your key responsibilities include but not limited to: ● Ensure customers are at the centre of all operational decisions, through role modelling outstanding customer service ●Achieve excellent standards of display, availability and cleanliness ● Undertake the required due diligence and comply with Branch Operating standards ● Encourage Partners to improve their knowledge of our brand, our products and the wider business and to share it with customers where appropriate ● Ensure Partners feel well supported during their shift and understand what is required of them ● Effective rota management - right people, right place, right time Essential Skills ● 1-year Supervisory experience in a Hospitality or customer facing role ● Team Management experience ● Ordering & Stock Management Desirable Skills ● Barista Trained ● Food Hygiene Level 3 Benefits of the Partnership and the role: ️ - Full - time working holiday entitlement 22 days holiday, plus public and bank holidays, ⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy - Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not - You’ll get Partnership discount in store and online once you complete probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount - Simple cycle to work support scheme - We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them - Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/ Next Steps The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). Once you've submitted an application the next steps of the process, if successful, are likely to include a 1st stage interview. You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining JLP. We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early You can view a copy of the full job outline here (internal only) Internal use only LI-JLPWTR LI-HYBRID LI-HEADOFFICE Pay: £12.71 Hourly Scheduled Weekly hours: 39 Worker Type: Permanent Partner Job Level: Partnership Level 10 Hours of Work: 39 hours per week. Every other weekend. At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview. https://embed.wirewax.com/8158302