Sales Management:
- Knowing the Key Performance Indicators (KPI’s) for Retail related to the store, including previous years’ figures: Sales according to Budget, Average Receipt Price, Conversion Rate, UPT.
Customer Service:
- Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper.
- Applying Camper’s Customer Services policies:
1. Following the steps of the Sales Cycle and applying specific SELL FOR SUCCESS training.
2. Knowing how to transmit product benefits and care tips to the customer.
3. Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction.
4. Encouraging customer loyalty and developing commercial relations with customers to reinforce the brand’s image and prestige.
Operations and Procedures:
- Store Operations:
1. Opening and closing the Store.
2. Managing using the SAP program: product registration and reception, product returns, orders and transfers between stores, stocktaking, faulty goods, CLUB CAMPER.
3. Correctly controlling and managing the cash register and handling the POS-terminal.
4. Ensuring the organisation of the storeroom: managing and ensuring effective stocktaking procedures, keeping the storeroom tidy, and placing products on the shelves.
- Image:
1. Implementing Marketing and Visual Merchandising policies and strategies.
2. Complying with the Uniform Policy established by the Company.
3. Keeping the store area clean and tidy.
4. Keeping the staff room clean and tidy.
5. Immediately informing of any maintenance incidents.
Business Knowledge:
- Knowing the commercial and brand trends of the Company and its competitors in the sector.
- Knowing the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary).
- Knowing Camper’s Customer Services policy.
- Knowing the Marketing and Visual Merchandising policies and strategies.
- Knowing the SAP tool and its application.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Monday - Saturday
Salary: from £11.44 hourly
Benefits: Commission System & other incentive programmes
About Camper Regent Street:
Camper was founded in 1975 in Mallorca, Spain as a contemporary, casual shoe brand. It is a family-run business dedicated to creating original footwear concepts. Today, the brand has more than 400 stores and is available in over 40 countries.
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