Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding General Manager with a love for elevated, operational excellence, to take the reins at Pergola on the Wharf, one of London’s most exciting drinking, dining, and event destinations. Wander through Crossrail Place roof garden into our botanical escape, with streaming sunlight from floor to ceiling windows nourishing our real flowers ferns and vines, Pergola on the Wharf is a high-energy, fast-paced venue that combines great food, exceptional drinks, and vibrant social experiences under one roof. The Role: As General Manager, you’ll be at the forefront of your venues success, driving operational and commercial excellence, leading a passionate team, and ensuring every guest leaves with a story to tell. Our General Managers are pro-active, engaging and accountable leaders in their businesses. Taking full ownership for the daily running and forward planning of their venues, people and P&L’s. They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and commerciality in every aspect of their business. We Expect You To: Lead a large team in a fast-paced, premium venue, ensuring smooth and structured operations. Take full ownership – financials, people, compliance, and guest experience are yours to drive. Be disruptive – challenge the norm, ask questions, and push boundaries. Develop and empower your management team to lead with structure, confidence, and independence. Obsess over service standards – delivering nothing short of excellence. Coach, mentor, and inspire – with a big heart and a focus on people development. Be commercially courageous – making calculated decisions that drive success. Ensure safety – of your guests, your team, and your venue at all times. Maintain compliance – actively promote online training and best practices. Adapt and evolve – embrace challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Who You’ll Be: A Proven leader with experience in a high-volume, premium venue. Someone with strong business acumen – confident in managing financials, budgets, and targets. A proven track record of dealing with licensing officers and licensing conditions. A people-first mentality – you care deeply about your team’s growth and well-being, championing an inclusive culture. Energy, passion, and resilience – you lead by example and thrive under pressure. A structured mindset – setting clear expectations and empowering your team. Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success. Curiosity and courage – always questioning, improving, and innovating. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts other rewards Huge bonus potential Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you