Forterra - Northampton Office, 5 Grange Park Court, Roman Way, Northampton, Northamptonshire, United Kingdom Req 306 03 September 2024 We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognizable brands such as Thermalite blocks, London Brick, Ecostock, Cradley, Formpave and Jetfloor, Bison Precast. Our product range comprises of clay bricks, Thermalite blocks, aggregate blocks, Red Bank chimney, roofing and flue systems, precast concrete and flooring products and Formpave permeable paving. Forterra represents exactly what we do and have always done. Our purpose is to manufacture products that are the essential to the nation’s construction sector, helping our customers build with ease and confidence. Moreover, we continue to lead our industry in terms of standards and safety. We are currently looking for an enthusiastic individual to join our Accounts Receivable team in the position of Credit Controller. The Forterra customer base contains a mixture of large blue-chip accounts which require a dedicated member of credit control staff to manage, combined with a mix of more traditional B2B customer accounts. The AR Team is responsible for ensuring customer accounts, designated to them by the AR Manager, are paid to terms and trade within their credit limit whilst managing the prompt resolution of queries. The position holder requires excellent communication skills and the initiative to tackle challenging account issues. The collection of cash and assessment of risk is an essential part of the Order to Cash process and is critical to the cash flow of the business. The credit controllers are all expected to play their part in maintaining an acceptable level of DSO and minimising bad debt whilst ensuring that the department is well regarded throughout the business. Your duties would include but not limited to the following: Collecting overdue payment by telephone and email Manage a high level of customer queries Liaising with sales office colleagues Managing customers trading within their credit limits and accounts on stop Managing the “Dunning” overdue letter process Ongoing input into system development Ad-hoc tasks such as manual invoicing and Master Data About You 2 years experience in a B2B credit control or credit administration role IT literate with strong MS Excel skills Good written and verbal skills Customer service focused Experience with working with offshore payment centres would be desirable Strong organisational skills Excellent time management skills to re-prioritise work as the business needs dictate Attention to detail Knowledge of JDE system An ability to foster and maintain strong working relationships with both internal and external customers An ability to remain calm and focused in a pressurised working environment Embracing the Forterra “One Team” philosophy Integrity, reliability and the ability to communicate in an open and honest manner at all times Maths and English grade C or above at GCSE What We Can Offer You Competitive Salary and Benefits package Life Assurance and Company Pension Scheme up to 10% employer contribution Generous holiday allowance Gym benefit and Cycle 2 Work Scheme Access to Employee Assistance Programme for self and family members Company Annual Bonus Scheme Sharesave Scheme eligibility Personal development and opportunities for progression Other details Pay Type Salary Apply Now