We are delighted to be supporting one of our clients to source for a Client Support Consultant to join their team based in East Yorkshire.
The provider pride themselves on having a strong connection to industry, with the founders of the organisation coming from senior construction and automotive roles where they saw the training that staff and apprenticeships undertook was lacking in developing real skills for industry. From this, the clients organisation was created and their mission is to build high quality and innovative solutions for businesses by putting learner experiences at the forefront of their work.
The role will support the sales/ account management team in maintaining strong relationships with clients by assisting with the collation of progress reports, handling new enquiries and supporting existing clients with ad hoc queries. Working closely with the Delivery, Quality & Recruitment Teams to ensure an effective partnership between all departments.
Key Responsibilities:
- To develop and maintain good working relationships with staff, learners and key stakeholders of the organisation to support the company to deliver its targets and objectives.
- To create and manage progress reports for clients using various learner management systems which can sometimes be to tight deadlines.
- To participate in meetings and team activities.
- To offer general administration support as directed by the Head of Partnerships to the Sales/Account Management department
- Work closely and develop strong relationships with the Delivery, Quality and Recruitment teams
- Review and monitor learner progress raising any concerns to the Head of Partnerships
- Support with client relationship management
- Assist with handling new enquiries
- Assist with presentations/meetings promoting apprenticeships to both clients and potential learners
- Where needed, support the wider team with the onboarding of new apprentices
- Attend events when needed to represent the organisation.
Generic Responsibilities
- To represent and promote the company both internally and externally acting as an ambassador for business development attending meetings and events as necessary.
- To ensure that customers receive an excellent customer service experience in all dealings with the company.
- To actively promote and act all times in accordance with company policies e.g including but not limited to, health and safety, equality & diversity and safeguarding
- Maintain CPD as appropriate with the role maintaining awareness of industry occupational development and update skills through staff development.