Office Host
Knights is the UK's fastest-growing professional services firm, with a team of 1,500 professionals dedicated to delivering premium quality services to more than 10,000 business clients. With a national presence spanning 30 locations, we empower our team to provide exceptional advice that enables our clients to achieve their goals, fostering mutual success.
Our clients benefit from unparalleled service in the sector, combining the flexibility to meet individual needs with the ability to deliver consistent, high-quality service at scale. Knights invests in top-tier talent, enabling our team to focus on understanding our clients' needs and building strong, long-lasting relationships. This approach is central to our vision of becoming the leading full-service professional services business.
Job Summary
We are now looking for an Office Host to join our lovely Solihull office. This role will be on a part time basis with hours of 9am to 2pm, Monday to Friday, and the role requirements are described below.
The Office Host is responsible for delivering a flawless premium in-office experience to all those on site – whether guests or colleagues. This role actively embodies Knights' culture and standards by creating a positive, supportive and respectful working environment.
Key Responsibilities
* Providing a flawless, premium, white glove office hosting service you will be the first point of contact for all guests responsible for delivering an exceptional, seamless experience from arrival to departure.
* Embodying the Knights brand, you will be professional, warm & hospitable ensuring that all guests receive personalised service in a high-end environment.
* Maintaining an impeccable front of house presence creating a refined and inviting atmosphere assisting guests with bespoke requests ensuring discretion and confidentiality.
* Anticipating needs and preferences and delivering tailored support.
* Upholding the highest standards of service, appearance and etiquette at all times.
* Serving as an ambassador for Knights, welcoming all guests with warmth and professionalism including greeting guests at the door, taking their coats, offering and providing refreshments and ensuring comfort throughout their visit.
* Setting the tone for the office with a happy and enthusiastic demeanour at all times to create a positive, welcoming atmosphere.
* Compliance throughout with Knights policies and procedures.
* Implementing and delivering brand supportive activity by collaborating closely with the Hospitality & Events team to ensure events, lunches and catering are presented in a premium, professional way in line with briefs by the team and in accordance with food hygiene best practice.
* Managing the Client Suite meeting rooms in a timely way ensuring that they are always stocked, set up and ready for use and that refreshments are provided in a timely fashion. Monitoring and assessing the need for replenishment for longer events.
* Ensuring that all refreshment areas, lounges and print hubs are appropriately stocked at all times and that the highest standards of cleanliness and hygiene are maintained throughout the office with particular care taken in food preparation areas.
* Maintaining a neat, tidy and clean working environment, including ensuring that colleagues adhere to a clear desk policy.
* Welcoming new team members, providing office tours and assisting with integration, workstation setup - including simple configuration of IT equipment - and using printing facilities.
* Opening and distributing post as well as ensuring outgoing post is collected each day.
* Maintaining appropriate and proportionate levels of consumables within the office.
* Liaising with the Central Team on business requests, including maintenance issues, courier requests, confidential waste removal and equipment requests.
* Conducting daily audits of key equipment (AV, printers, kettle taps, dishwasher & fridges) making fault reports in line with protocols.
* Preparing seating plans from time to time and co-ordinating seat moves.
Skills & Experience
* Impeccable presentation, adhering to a strict dress code and uniform requirements.
* Exceptional communication skills – written and verbal.
* Ability to maintain discretion and handle confidential information with sensitivity.
* Quiet, professional movements using soft steps, non-intrusive gestures and minimal noise when serving including the ability to provide discreet and efficient catering without interruption of conversation or events.
* Handling crisis issues (such as spills / delays) with speed and tact.
* A passion for premium service, attention to detail and an intuitive understanding of individuals’ expectations.
* Flexibility, with the ability to accommodate earlier starts (8 am) or later finishes (c.6:30 pm) for events.
Seniority level
Associate
Employment type
Part-time
Job function
Administrative, Customer Service, and General Business
Industries
Law Practice and Legal Services
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