Community Associate
Location: Stratford (Closest Tube Station: Stratford)
Salary: £31,827 per year (£15.30 per hour)
Contract Type: Full-time
Working Hours: 40 hours per week
Working Days: Monday to Friday
Shift Pattern: 1:00 PM – 10:00 PM
Holiday Entitlement: Standard
About the Role
We are looking for a dedicated Community Associate to join our team at Stratford. This role is responsible for delivering a best-in-class guest experience for all members and visitors, ensuring a welcoming and professional environment. The position also involves supporting community engagement and member services.
Key Responsibilities
* Provide a warm and professional first impression for all visitors and members
* Manage visitor check-ins, security passes, and shuttle bus tickets
* Conduct sales tours and onboarding sessions for new members
* Handle access passes, parking allocation, and facility bookings
* Manage meeting room requests and provide AV support as needed
* Oversee post and parcel distribution
* Maintain a high standard of cleanliness and organization in communal areas
* Work closely with colleagues and service providers to ensure seamless guest service
What We’re Looking For
* Experience in a front-of-house, hospitality, or guest services role
* Strong interpersonal and communication skills
* A proactive, can-do attitude with excellent problem-solving abilities
* Ability to multitask and work efficiently in a fast-paced environment
* Familiarity with booking systems and office management tools is a plus
Benefits
* Competitive salary
* Opportunities for career growth and development
* Supportive and friendly team environment
* Additional benefits provided upon employment
Start Date: March 31
Please do not call our Head Office for vacancy-related questions, as our HR Recruitment team is not always on-site and prefers emails.
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