Resident Liaison Officer - Planned Maintenance
Location: Newham / Tower Hamlets
Salary: £25,000 - £30,000 plus £5,000 car allowance
Our client, a contractor based in Kingston, is currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. They are carrying out internal and external planned maintenance, including kitchen and bathroom replacements, roof renewals, and window and door upgrades.
Key Responsibilities:
1. Act as the point of contact for clients or tenants requiring job updates.
2. Own all complaints and ensure they are dealt with promptly and effectively.
3. Keep tenants updated on progress for longer planned works and address any arising issues.
4. Collaborate with the Contract Manager and Site team to inform clients of any issues and ensure inquiries are addressed.
5. Support the help-desk with emails from sub-contractors and clients on a daily basis.
6. Visit tenants when required.
7. Conduct condition and customer satisfaction surveys.
8. Arrange and book appointments/visits to properties.
Qualifications:
The ideal candidate will have:
* Experience working as a Resident Liaison Officer.
* Strong communication skills, both over the phone and face-to-face.
* Good IT skills.
* The ability to work effectively within a team and independently.
This is a great opportunity to join a growing business on a permanent basis.
Please apply directly for this role or contact Chloe Clark for more information.
Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
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