Job Description
Do you have a strong Customer Service background and are looking for work in the Scarborough area? Are you self-motivated with a strong attention to detail? Do you have team leader or people management experience?
Would you like to join a new start up business where you can be instrumental in the direction of the business, working closely with the sales manager to drive the business forward?
We are working exclusively with a well established company who is setting up a new arm of their business selling trailers across the East Coast, Ryedale and East Yorkshire over to Hull and we are looking for a Customer Service and Parts Manager to be instrumental in this new venture.
What the Customer Service and Parts Manager job involves
* Recruitment, coaching, training and development of a small team.
* Conducting one to ones and appraisals, conducting any grievances and disciplinaries if required.
* Speaking to customers on a daily basis face to face, over the phone and via email, delivering a high level of customer service.
* Booking trailers in for service and repair jobs for customers, upselling service plans and parts if applicable.
* Managing all stock levels of parts from ordering, auditing stock levels and making sure that any inaccuracies are dealt with and solutions found.
* Raising invoices and taking payments from customers.
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