Advice Quality Specialist Permanent, Full-time (37.5 hours, Monday to Friday) Hybrid working between our Derby office 3 days a week, 2 days from home £25-26k per annum plus benefits About Us Mortgage Advice Bureau (MAB) is the UK's leading mortgage broker, winning 250 awards for the quality of its advice and service.
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As experts in mortgage and protection advice, we're proud of our industry reputation and of our people, who continue to be the heart of MAB's success.
About the role Working within MAB’s Advice Quality Team, you will have second line oversight by conducting file reviews on Mortgage Adviser written business, ensuring they comply with MAB and industry policies and procedures.
You’ll be sampling Adviser activity, providing feedback on risks and suggesting improvements to achieve excellent customer outcomes.
You will carry out file reviews on Mortgage advice using the review framework, identifying the correct customer outcome on files reviewed.
Using your expertise in advice and best practice, you'll provide clear guidance on remedial actions, supporting learning and development for Advisers as a collaborative approach with colleagues across the team.
You'll liaise with Business Owners, Advisers and internally to build great relationships, leading to improvements in advice quality.
We're a big believer in supporting our people to grow and develop.
If you're CeMAP qualified and are interested in developing your Mortgage Advice knowledge, there is potential to support you in obtaining your CeRER qualification in this role.
About You Knowledge and understanding of the regulatory requirements within the Mortgage Advice industry.
An ability to use your judgement and self-sufficiency to make sound decisions.
An ability to identify areas of regulatory risk with close attention to detail.
Time management skills to deliver required number of case reviews.
Relationship building skills at all levels.
Professionalism and integrity through excellent communication skills.
CeMAP qualified (essential) CeRER qualified (desirable) Everyone is Welcome At MAB we value different experiences and perspectives which adds diversity and value to our culture.
As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are.
We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.
We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB.
If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact careersmab.org.uk.
Please note we are not engaging agency support for this vacancy and will not accept speculative CVs.