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A basic salary of £23,000 plus monthly bonus, 25 days holidays plus public holidays, sickness absence cover, life, accidental death and disability insurance, income protection insurance, pension contribution, healthcare insurance, employee discounts and flexible benefits.
What if your telephone skills are what we need to make new medicines safer for patients?
Fortrea's cutting-edge Clinical Research Unit in Leeds is dedicated to Phase I clinical trials, where life-saving medicines begin their journey. You’ll be part of a team that asks one crucial question: will this new medicine be safe? Every day, you'll witness groundbreaking research in action.
As a result of our expansion, we are growing our Recruitment Call Center team and now seeking our next Call Center Advisors.
* This is a permanent, full-time, clinic-based job in Drapers Yard, Leeds.
* 37 hours per week, Monday to Friday
YOUR COMPENSATION
* Compensation includes an uncapped monthly bonus based on your achievement of recruitment targets (daily calls made, screens completed, appointments scheduled, etc.)
Clinical research needs participants. This is what you’ll do: building and maintaining Fortrea's Participants database of healthy volunteers and patients for our clinical trials.
Your main Call Center Advisor responsibilities will be:
* Handling inquiries from potential new study participants: this involves phone screens to collect demographic data, performing medical history questionnaires, creating new profiles in the database, and accurately entering information in the system.
* Assessing the suitability of existing and new volunteers and identifying the right trial opportunity for each interested volunteer based on therapeutic indication and medical history.
* Effectively explaining the relevance of the study to participants, as well as the essential clinical trial details they need to make the decision to participate in research.
* Scheduling appointments for potentially qualified participants with the screening department and coordinating logistics.
WHO YOU ARE
* Previous Call Center Advisor experience is ideal, but if your background is in customer service, retail sales, technical support, help desk, etc., you could be the person we are looking for.
* Strong communicator: your confidence in responding to volunteer's emotions effectively, and your active listening, empathy, professionalism, and courtesy will be essential to succeed.
* Able to demonstrate working knowledge of Microsoft Office (Outlook, Word, Excel).
* Confident in adapting to change and prioritizing in a fast-paced environment with rapidly changing priorities.
* GCSE Educated.
Embark on a fulfilling career as you support us on our mission to help make life-changing healthcare solutions possible. Apply now and be part of an extraordinary journey.
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