Farrow and Ball – People Operations Manager, FTC 9 months, Wimborne (Full time 40 hours per week) We are currently looking for an experienced individual to join our Human Resources team in Wimborne as a People Operations Manager. We are offering this position on a hybrid basis working between home and our head office in Wimborne. This role will be offered on a Fixed term basis for 9 months, 40 hours per week. Flexible working and part time hours considered. Here at Farrow & Ball, we’ve been proudly handcrafting paint and wallpaper in Dorset since 1946. Using only the finest ingredients and traditional methods, we’ve developed a reputation for unrivalled colour with an extraordinary response to light. But that’s only half of our story. We’ve pioneered industry-leading finishes and formulas, created hundreds of unique wallpapers and set the standard for ‘posh paint’. With over 50 showrooms, a global network of stockists and over 3 million fans on social media, we transform spaces of all kinds, big and small, modern and traditional, homes and art galleries, inside and out. The key to our success is the people behind the paint: from the artisans and technical experts creating our paint and paper to the showroom staff sharing them with customers, and everyone in between. We believe in the positive power of colour and light. The power to change the way we live and the way we feel. Are you ready to join us? People Operations Manager: The People Operations Manager will play an integral role in leading and overseeing the day-to-day People Operations function. Managing a team of 4 and providing an effective global advisory and support service across all areas of Farrow & Ball; delivering a high-level service and operational advice with Company and legal requirements. A key business partner, the People Operations Manager will work with key stakeholders to ensure that best practice and high levels of service are tailored and given to meet Company demand. What we expect from you as a People Operations Manager: Key Responsibilities: Ensure the delivery of key HR project milestones, working with the Senior People Partner on annualised and ad-hoc projects where required. Manage the HRIS transformation project and any changes to processes, data and integrations. Work with the Payroll team to ensure accurate payment to all employees globally. Keep up to date with the impact of changes that may occur in employment legislation globally e.g., discrimination, legislation changes, and how they may affect company policies and practices Oversee an effective and dedicated HR advisory service, in relation to absence and health issues, conduct and capability, grievance matters, and employee relations taking account of governing policies, employment law, best practice and precedent. Manage any escalated ER cases ensuring a balance between legislation and a commercial decision. Support managers with the effective and efficient performance of their employees, identifying and facilitating appropriate interventions through the performance management processes. Oversee absence related casework supporting the People Operations team to make recommendations, give advice and support managers. Support delivery of organisational change initiatives, e.g. implementation of new structures, changes to benefits etc. Review internal processes and put forward suggestions for change Team Management Oversee the responsibilities of the People Operations team to ensure consistency of service across the department Manage peaks and troughs in workload on a daily and weekly basis Delegate appropriately to ensure sufficient time to plan and prioritise workload, engage with teams and provide development opportunities Conduct regular 1:1’s with People Operations team to drive and support individual performance and identify development needs to enable growth within the organisation Conduct regular performance reviews and set/monitor SMART objectives Drive performance through regular coaching and development of the team Key Attributes: Previous generalist HR experience gained within a commercial environment CIPD qualified or working towards qualification (level 5) Confident in both written and spoken communication Organisational skills Proven ability to deliver results with and through others Excellent IT skills to include Outlook, MS Word, Excel & PowerPoint Experience of change management (Business Excellence skills) What you can expect from us 25 days’ annual leave (increasing with length of service) plus bank holidays and the opportunity to buy additional days. Annual salary reviews, based on individual performance Enhanced Maternity and Paternity pay Generous staff discount on F&B products Access to our retail discounts platform Discounted Gym membership Employee Assistance Programme with 24/7 support Health Cash Plan Company Sick Pay Group Pension Scheme, matched by F&B Life Assurance Refer a Friend scheme Cycle to Work scheme Season Ticket Loans for travel