Organization: University of Rochester Medical Center
Posting Start: 2025-03-31
Job Title: Social Work Manager R258963
Posting End: 2025-04-30
A Brief Job Description:
Responsibilities:
GENERAL PURPOSE:
The Social Work Manager is responsible for delivering high-quality services within the Assertive Community Treatment (ACT) programs. Working closely with the Program Director, they oversee clinical operations and provide both administrative and clinical supervision to the three ACT team leaders to ensure consistent service delivery. The manager also plays a key role in strategic planning, compliance with regulatory requirements, and maintaining SMH quality assurance standards. They ensure seamless coordination of care between ACT services and Strong Behavioral Health (SBH) Acute Hospital Services.
This role involves overseeing the professional development of social workers across all ACT teams, providing clinical and disciplinary guidance. The Social Work Manager collaborates with leaders, including the Medical Director, Program Director, and ACT team leads, to maintain communication across disciplines. They offer training, consultation, and support in evidence-based therapeutic practices. Additionally, they work with the Program Director to ensure teams engage in quality improvement activities, presenting progress annually at Quality Steering Committee meetings.
As the primary liaison with the Monroe County Office of Mental Health (MCOMH) Single Point of Access (SPOA), the manager ensures referrals are equitably reviewed and assigned to ACT teams based on need. They also collaborate with the Clinical Director of Strong Ties to support program development and service delivery for the Forensic ACT Team, ACT, and Project ACT, aligning with OMH guidelines.
The Social Work Manager also provides direct patient care as needed, covering for ACT team leaders during absences, periods of high demand, or team leader vacancies, including on-call support.
ESSENTIAL FUNCTIONS
* As a member of the interdisciplinary leadership team for ACT program services, collaborates to develop and implement policies, procedures, and programs. Participates in the development and/or execution of quality improvement and outcome measurement initiatives in the service area.
* Provides administrative and clinical supervision to Team Leaders and clinicians (both social work and other disciplines) consistent with the program and department standards.
* Attend and/or facilitate weekly treatment team meetings, for each team, as well as other general staff/therapist meetings.
* Consults with other members of the treatment team on the identification, assessment, and reporting of child abuse and neglect or domestic violence.
* Participates in departmental clinical case reviews, including Patient Care Coordination meetings, for patients who are high risk or high utilizers of services.
* Supports in recruitment of all disciplines, across all teams to ensure minimal disruption in care due to staff fluctuations.
* Provide operational supervision to ACT team Program OAS to ensure patient care needs and workflows for team members are efficient.
* Provide oversight of the P-Card utilization, authorizations for P-Card utilization, ensure timely approval of SOE’s, and petty cash.
* Time Reporting/Payroll for ACT staff. Review and approve time off requests.
* Attends Division, Department, and Clinic level staff meetings. Ensures that Division, Department, and Clinic policies and procedures are implemented with regard to professional practice and patient care.
* Completes Incident Reviews, according to URMC policy, and chart reviews for ACT Team incidents that are reported to Justice Center/OMH.
* With the support of the Strong Ties Program Director implement and support activities required to prepare for regulatory surveys from JCAHO and OMH.
* Documents interventions, both direct and indirect, in the patient’s medical record in compliance with the Division, Department, and Hospital policy.
QUALIFICATIONS
* Master’s Degree in Social Work from an accredited program required.
* 5 years of post-graduate clinical experience working with individuals within a behavioral health setting required.
* 1-2 years’ experience in clinical and/or administrative supervision required.
* Or equivalent combination of education and experience.
* At minimum, licensure as a Licensed Clinical Social Worker, as defined by the State of New York Education Department. (LCSW/LCSW-R) required.
Compensation Range: $81,310.00 - $105,703.00
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 500136 Psychiatry SMH Social Work
Work Shift: UR - Day (United States of America)
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
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