Job Description
Team SupervisorInstructions TeamLocation : Hybrid/Office, DaventrySalary : up to 25k DOEContract type : Full time, PermanentBush & Co is the brand leader for case management and expert witness services in the catastrophic injury sector. We work with Claimant and Defendant solicitors and insurers to provide services to support clients following life-changing injuries.ABOUT THE ROLE:Our vision is to be the UKs leading Expert Witness and Case Management services provider to our chosen legal and insurance markets. We will do this by being the partner of choice for law firms and insurers seeking to: Generate new business relationships across Claimant, Defendant and insurance markets as well as retaining and building on market share from existing customers.
Utilise best in class products and services. Optimise business performance.The primary purpose of the Business Services Sub Team Leader is supporting the Business Services Team Leader and the instructions team. You will also provide support with the set-up of all new instructions and follow on work throughout the litigation process and settlement.WHAT YOU'LL BE DOING AS BUSINESS SERVICES SUB TEAM LEADER- Cover Team Leader duties when away/busy including being a port of call to team members, responsible for managing team email inboxes, allocations, any escalation issues.- Assist Team Leader with tasks assigned by management - project work, audits etc.- Assist with managing work levels and KPIs and managing the Business Service Admin Team during Team Leaders absence.- Work towards managing part of the team.- Be responsible for the accurate set-up of all new cases across Case Management & Expert Witness Services, ensuring that accurate estimates have been completed, special handling instructions have been actioned, and that the instructions have been received as originally as agreed at enquiry stage.- To liaise with customers and associates in relation to their specific needs in terms of new instruction requirements.- Source suitable Experts on existing cases when needed.- Issue appointment letters on behalf of our Consultants.- Assist in the management of Expert Witness trial diaries.- Assist with any further requests from solicitors/associates once formal instructions have been receivedABOUT YOU:- Administration experience combined with a passion delivering high-quality customer service both internally and externally.- Exceptional organisational skills.- Exceptional interpersonal and communication skills (verbal and written),- Ability to multi-task, prioritise and work to tight deadlines.- Good data management skills.- Superb attention to detail.- Reliable, hardworking, and extremely conscientious.- Ability to work under pressure whilst being able to absorb and retain information.- Excellent knowledge of all Microsoft Office applications.In addition to a competitive salary, we offer 25 days holiday, a contributory pension, and a healthcare scheme with Simply Health.We have regular communication events and yearly award ceremonies to celebrate our people.
We have achieved Gold standard for Investors in People and have been voted in the top 50 of Best Small Employers in the UK, 2022.*please note, although advertised as Team Supervisor, upon joining the team your job title will be Business Services Sub Team Leader.We look forward to hearing from you!REF-220947TPBN1_UKTJ