The Main Reception Team at Fulham Road, London, is looking for a part-time shift receptionist to join their team. This role is essential to the smooth operation of Main Reception, where you will provide reception services to patients, relatives, staff, and contractors in a dynamic environment.
As a valued member of our multidisciplinary team, you will need excellent interpersonal, verbal, and written communication skills, as well as strong organisational abilities. The role requires you to handle emergency situations with composure, tact, and diplomacy.
Essential skills:
• Proficiency in keyboard and IT skills
• Ability to work efficiently in a fast-paced setting
Desirable but not required:
• Demonstrable experience
This is a part-time role, requiring 16 hours per week, and is a floating position, meaning flexibility is essential.
To provide a point of contact for the staff and patients across the Trust requiring the support and services of the wider Facilities Directorate, and to assist members of the Facilities Directorate with a range of administrative and clerical support.
To act as a point of contact for enquiries from patients, staff and visitors and deal sensitively with any matters that may arise and ensure that urgent matters are drawn to the attention of relevant staff quickly and accurately.
To provide cover of both Reception and Switchboard as and when required.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification:
• Dealing with enquiries from patients, visitors, and staff in an efficient and polite manner.
• Ordering taxis for Patients, Staff and Departments.
• To ensure that the Main Reception and Public areas surrounding the Department are kept clean and tidy at all times.
• To take responsibility for all incoming general enquiries and tasks received into the Facilities Directorate and ensure those enquiries are dealt with in the most appropriate way.
• To support the Facilities Directorate with ordering and invoicing via the Trust’s procurement system (currently SBS).
• Security / Incident / Fire - Respond to emergencies by following the appropriate Trust's procedures on activation of the relevant equipment to alert Emergency Teams on the Sutton site.
This advert closes on Tuesday 18 Mar 2025
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