Record keeping and administration Make accurate and contemporaneous records of all patient encounters in accordance with practice records guidelines. Contribute to nursing team record keeping (clinical, administrative, Health and Safety related records). Maintain skills in using patient appointment system. Maintaining a safe clinical environment GeneralThe HCA will be aware of and comply with the practices Health and Safety Policy. This will include: Minimising risk to self and others in the workplace. Identifying and reporting hazards/risks and contributing to control measures. Adhering to all relevant policies including infection control, cold chain Contributing to keeping the working area and patient areas tidy and free from hazards. Using protective equipment and clothing provided and in accordance with the practices policy. Handling specimens and clinical waste/sharps in accordance with practice policy. Applying correctly spill control and decontamination policies Ensuring sufficient supplies of all cleansing and infection control materials. Attending regular health and safety training. Specific Record fridge temperatures, clean fridges, promptly report temperature variations from standard. Prepare clinical areas between patients in accordance with infection control procedures including cleaning surfaces and equipment Dispose of all clinical waste/sharps in accordance with practices infection control protocol. Clean/maintain all equipment in accordance with infection control and equipment maintenance policies. Take action to manage spills or decontaminate affected areas. Supplies management Check stock in all clinical rooms. Order replacement stock and restock clinical rooms. Maintain accurate stock records, including liaison with Practice Manager by providing order confirmations for invoice checking. Order most economic supplies available and use with economy. Order and maintain stock of health information leaflets and keep displays up to date. Equipment maintenance and calibration Contribute to care and maintenance of equipment. Organise repair and regular maintenance and calibration of equipment, including equipment maintenance/checking/calibration log. Communication Advise patients of the HCA role, its extent and limits. Advise patients appropriately and refer on if they require the services of a nurse, GP or other clinical team member. Communicate patient registration and clinical details to trained staff for further care and when concerns, questions or uncertainty of any kind arise. Communicate effectively, promptly and appropriately with patients and team members. Modify method of communication with patients to suit the situation, recognise problems/barriers and seek help at an early stage when they arise.