Job Description Handle all telephone enquiries in a polite and helpful manner. To provide a high level of Customer Service in all customer contact situations, recognising the company’s Customer Service standards and your opportunity to deliver total customer satisfaction. Take bookings and explain rental terms and conditions to customers. Carry out instructions/procedures as requested by Senior Management. Adhere to Self-Drive Hire Insurance terms and conditions. To accurately complete all rental administration and vehicle documentation according to the Company’s Operating Procedure To drive company vehicles with care and adhere to the company Driving Standards Policy. To deliver and collect vehicles to customers specified requirements and inform customers of all relevant information regarding vehicle handover and termination. To complete fleet checks in order to protect and monitor company assets. To ensure effective damage reporting to minimise unnecessary repair costs. To ensure that maintenance levels are adhered to and monitored regularly. To ensure effective monitoring of the Pre-Hire and Return Condition Report To identify potential contract hire, spot hire clients to maximise business opportunities. Identify personal training and development needs to keep abreast of current legislation in the Rental / Commercial Vehicle Market Liaise with Rental Manager to achieve necessary vehicle levels to maximise business opportunities. To liaise with internal departments where appropriate. Any other reasonable duty as requested by Senior Management.