Job Advert: Temporary Insurance and Claims Officer Job Title: Insurance and Claims Officer Department/Division: Finance Service: Corporate Finance Team/Section: Risk Management and Insurance Services Responsible to: Principal Insurance Officer Overall Purpose of Role: To investigate and recommend action on insurance claims brought against the council which are disputed or possibly fraudulent. Key Contacts & Purpose: Employees and business units: Advises on the protection afforded by the council’s insurance arrangements and helps them provide relevant evidence. Insurers and council departments: Discusses and negotiates claims. Claimants: Advises and elicits information about the claim. Claimants and witnesses: Interviews them on the details of the claim. Claimants, employees, solicitors, and managers: Discusses, provides information, and advises on significant claims or settlements. Legal department: Works on possible fraud cases and seeks advice. Main Duties/Key Tasks: Progresses and records information on an allocated caseload of insurance claims against the council, including investigating potential fraud cases. (45%) Determines liability by reviewing and investigating cases and evidence provided. (15%) Works with council department staff on cases affecting them. (10%) Meets, interviews, and negotiates with claimants, their legal, and other representatives. (5%) Recommends and prepares cases to be challenged in court, including injury compensation. (5%) Instructs Loss Adjusters where necessary. (5%) Identifies and proposes actions to reduce incidents or procedural changes to improve team effectiveness. (5%) Arranges site meetings to determine circumstances surrounding specific incidents. (5%) Other miscellaneous tasks associated with the role. (5%) Responsibilities & Objectives: Ensure insurance claims against the council are properly prepared, costs justified, and pursued with insurers. Repudiate claims from the public with no legal liability. Accurately enter incident details into the system in a timely manner and issue reports per DPA requirements. Handle difficult claimants professionally. Stay updated with current legislation, guidelines, and best practices relevant to the role. Follow and promote the council's policies and procedures in all areas of employment and service delivery. Deal professionally with people at all levels and from various backgrounds. Recognize and address discrimination in its many forms and actively implement the council’s equality policies. Job Requirements/Personal Specification: Training, Skills, and Abilities: Good English communication skills for face-to-face, telephone, and written correspondence. (Essential) Ability to analyse facts and situations and produce management/statistical/technical reports. (Essential) Literacy and numeracy skills for claim calculations and preparing correspondence. (Essential) Knowledge and Preferred Qualifications: Progressing towards or willing to complete ACII qualification or equivalent knowledge & experience. Understanding of common law negligence. Understanding of risk management. European Computer Driving Licence or equivalent knowledge. Customer Service qualification or equivalent experience. Appreciation of roles and structures in a local authority environment.