Job Summary
This is an exciting opportunity to join the Asthma and Allergy pharmacy team at The Royal Brompton Hospital and provide pharmacy support. This role involves supporting the team in coordinating prescriptions, liaising with primary care and patients to gather information regarding their prescription use. You will be required to manage and maintain databases in use by the Asthma and allergy teams.
Main duties of the job
The postholder will support the Asthma pharmacy team in the coordination and production of homecare prescriptions, ensuring relevant databases are maintained, liaising with patients, healthcare professionals and homecare providers as necessary to facilitate homecare for respiratory patients.
The post holder will support the Asthma and allergy pharmacy team in communicating with primary care to gather information regarding patients' prescription use.
The post-holder will support the Asthma and allergy pharmacy and clinical nurse specialist (CNS) teams to manage outpatient communication, liaise with referring Physicians and General Practitioners and deal with patient queries.
About Us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation. We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
Date posted
14 March 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,485 to £31,088 a year per annum inc H.C.A
Contract
Permanent
Working pattern
Full-time
Reference number
196-LIS9361
Job locations
The Royal Brompton Hospital
Sydney Street
London
SW3 6NP
Job Description
Job responsibilities
Communication
To work effectively as a member of the Asthma and Allergy Pharmacy team.
To liaise with Asthma patients, healthcare professionals and homecare providers as required to facilitate provision of homecare medication for Asthma and allergy patients.
To always communicate with colleagues in a polite and courteous manner.
To attend to personal callers and telephone requests in a courteous manner and to communicate effectively with patients, carers, nurses, and doctors.
To act as a point of contact for Asthma and allergy homecare patients, dealing with telephone calls and enquiries promptly and efficiently, providing immediate response and referring on to the appropriate member of staff as necessary. This may include personal enquiries from patients and their relatives, calls from homecare providers and trust staff.
To generate letters, post Pharmacist led Asthma and allergy clinics and send these to patients, their GPs and referring centers and upload onto their electronic patient record.
To communicate with primary care to gather information regarding patients' prescription use.
Patient/customer care (both direct and indirect)
To regularly input data and maintain the databases in use by the Asthma and allergy pharmacy and CNS teams.
To be responsible for helping to draft and print homecare prescriptions for asthma and allergy patients which have been requested by the homecare companies.
To liaise with GPs and secondary care providers to gather information on patients' prescriptions.
Policy & Service development
To take part in the review of working practices and procedures for the Pharmacy department. To propose changes and assist senior staff in their implementation.
To assist senior staff with project work when required.
To follow Trust and Departmental policies and procedures.
To update Pharmacy Department standard operating procedures relating to pharmacy activity data as required.
To use initiative and deal with matters independently where possible, but to refer non-routine enquiries to a more senior member of staff as appropriate.
To ensure that all required information is readily available for Specialist Commissioning reporting.
Resource management
To be responsible for inputting information/patient activity onto computerized systems and ensure accurate retrieval and distribution of information.
People management
To actively take part in the department's CPD program.
To attend relevant courses, training and business meetings as identified by your manager.
To take part in the training of Pharmacy and hospital staff as required.
Information management
To ensure that any information received from GPs or hospital doctors is uploaded to the electronic patient record as per agreed deadlines.
To ensure all patient and demographic details are checked and any amendments/corrections are carried out in an accurate and timely fashion.
Upload all relevant patient data into the appropriate database, as per agreed deadlines.
Actively contribute and participate in further development of electronic links with referring trusts and other hospital systems.
To be able to use pharmacy computer systems correctly, enter data accurately from prescriptions and ensure that data is stored and archived appropriately in accordance with Trust and departmental policies.
Research and development
To provide administration support to the Asthma and allergy teams with patient and administration audits for the development of new and revised processes in order to improve service levels, quality of information and service levels.
Person Specification
Qualifications
Essential
* Maths & English GCSE grade C/4 or equivalent qualification
* Committed to continual personal development
Desirable
* Working towards a recognised administration qualification e.g., NVQ
Skills and abilities
Essential
* Proficient in the use of Microsoft Office software
* Able to use a computer for extended periods of time.
* Good communication skills (written and verbal)
* Ability to use initiative
* Have a systematic approach to work organisation to ensure timely and accurate completion of tasks.
* Able to provide and receive information to inform staff, external organisations and patients/carers that may require tact and persuasion, where there may be barriers to understanding.
Desirable
* Able to solve problems in a logical manner
* Able to make judgements involving facts or situations some requiring analysis
Personal qualities
Essential
* Proven ability for team working, good interpersonal skills, adaptability, a positive "can do" attitude and a positive attitude to change.
* Able to prioritise workload and deal with non-routine tasks when they arise.
* Knowledge of one's limitations and ability to refer to other staff when appropriate.
* Ability to work quickly, calmly, and accurately under pressure.
* Able to deal with unplanned distractions
* Good interpersonal skills both written and verbal.
* To be able to work to deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
The Royal Brompton Hospital
Sydney Street
London
SW3 6NP
Employer's website
https://www.guysandstthomas.nhs.uk/careers/careers.aspx #J-18808-Ljbffr