Outsourcing Coordinator
Location: Basildon
Pay Rate: £13.68 PAYE Inclusive
Proposed Start Date: ASAP
Hours: 37.5 per week Monday - Friday
Contract: Ongoing temporary assignment
Overview:
We are seeking a confident and proactive Outsourcing Coordinator to support efforts in reducing the post-COVID patient treatment backlog. This non-clinical, administrative role involves contacting patients to gain consent for outsourcing to private healthcare providers, updating internal systems, and managing key administrative tasks.
Key Responsibilities:
* Contact patients daily via telephone to discuss outsourcing options and obtain consent
* Handle patient and staff queries with professionalism and empathy
* Maintain accurate records using Excel and Trust clinical systems (e.g., EPR, ERS, ACP)
* Collate and send medical notes to private providers
* Manage inboxes and assist with general admin duties
* Support the RTT validation team and Service Delivery Manager as required
* Adhere to Trust information governance and data protection standards
Requirements:
* Excellent telephone manner and communication skills
* Confident with Microsoft Excel and general admin systems
* Strong attention to detail and ability to prioritise workload
* Previous NHS or healthcare admin experience desirable
* Must be comfortable working in a busy office environment full time