COME AND JOIN US. .. We are currently seeking a highly experienced, resourceful and strategic Head of IT Operations to join our IT Team. The on target earning potential for this role is £61,000 / per annum - comprising a base salary of £56,000, plus a qualified estimate of £5,000 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards ABOUT GLENEAGLES One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and The Times and Sunday Times ‘Hotel of The Year 2024’, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: Providing strategic leadership to our IT Operations Team, ensuring smooth and efficient day-to-day IT services across our group, enhancing our service wherever possible Overseeing our IT service management processes aligned with ITIL best practices, including incident, problem, change, and asset management Ensuring our IT services meet the highest availability, performance, and security standards to support our business objectives Establishing and maintaining effective monitoring, reporting, and KPI tracking for our IT operations Leading, mentoring, and developing a team of IT engineers and support staff across multiple locations; fostering a culture of continuous improvement, accountability, and service excellence Acting as a key liaison between IT, our Senior Leadership Team, and business stakeholders to ensure alignment of IT services with our business needs. Managing, and building strong working relationships with our external IT vendors, ensuring optimal performance, compliance, and value for money; monitoring vendor performance and ensuring swift resolution of any service-related issues Negotiating contracts, SLAs, and service agreements with third-party suppliers Overseeing IT projects related to system upgrades, infrastructure enhancements, and service improvements; ensuring project timelines, budgets, and objectives are met while maintaining minimal disruption to our business operations Proactively collaborating with departments and colleagues across our businesses to align IT projects with overall business priorities Standardising our IT operations to ensure consistency, efficiency, and compliance driving forward ITIL service delivery across the group, ensuring best practices are embedded in our daily operations Supporting strategic IT planning, budgeting, and investment in technology solutions Working closely with security teams to manage risks and ensure compliance with industry regulations, including overseeing disaster recovery and business continuity planning Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for: You have a minimum 7 years’ experience in IT operations, with at least 3 years in a leadership role, managing ITIL-driven service delivery with a fantastic track record of managing IT teams, projects, and vendors in a multi-site environment. Ideally, you’ve operated in luxury hospitality or high-end service industries Your understanding of enterprise networking, servers, cloud technologies, and security is strong, and you’ve also looked after IT service management platforms (e.g., ServiceNow, Freshservice). Familiar with Microsoft 365, Azure, and other cloud services, you also have a sound knowledge of virtualisation, storage, backup solutions, and business continuity planning You hold ITIL v4 Managing Professional (MP) or ITIL v4 Foundation, as a minimum; Prince2, PMP, or other project management certifications would be beneficial, as would the relevant vendor certifications (e.g., Microsoft, Cisco, VMware) Managing multiple priorities in a fast-paced, guest-centric environment is second nature to you and you approach this with analytical, problem-solving mindset Your leadership and people management skills are well honed, and you inspire, guide, and develop your teams, all the while fostering a warm, positive and productive work environment Possessing exceptional communication skills, allows you to convey complex ideas clearly and effectively across complex businesses Your strong stakeholder management abilities enable you to build and maintain productive working relationships, aligning expectations, fostering collaboration, and ensuring seamless engagement with key stakeholders at all levels Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive “can do” attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual You want to be part of a team that works hard, supports each other and above all has fun along the way What’s in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you Free ‘pay day’ lunch and monthly drinks offers A generous ‘refer a friend’ scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LAto name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2025, our full-time employees can expect to receive around £5,000 in addition to their annual salary If you are our next Head of IT Operations, please forward your most recent CV to us today INDHP