As HR Manager, you will be responsible for all human resources operations within our Care organisation. Your efforts will be instrumental in maintaining a compliant, safe, and enriching workplace, which directly impacts the delivery of excellent, holistic care and support.
The HR Manager will be responsible for overseeing all aspects of human resources, including recruitment, employment compliance, employee relations, performance management, compensation and benefits, training and talent development. This role will be instrumental in ensuring that our workforce is engaged, motivated, and aligned with our organisational goals.
You will be required to work autonomously at times as well as part of a team. You will set an example for all staff and be an ambassador for Abacus.
Job Role Overview
Job Description
The HR Manager will play a vital role in the people compliance of Abacus Care & Support. The role is responsible for ensuring that the company adheres to all relevant employment laws and regulatory, contractual and company policies.
The HR Manager will be the lead on ensuring our people are trained to the highest quality to deliver our service. They will identify relevant training opportunities and work with local providers to maintain a structured suite of training that is continuously updated and improved upon.
The HR Manager will play a crucial role in shaping the people culture, driving a culture of inclusiveness, where our employees feel part of one team.
Care and Support Method
Abacus’ care and support method reflects our belief in the value of the People We Support. All aspects of your role will serve to promote and ensure our care and support method is carried out to an exceptionally high standard.
The care and support you provide will be:
1. Safe: People We Support deserve to expect safety from the service they receive and the environment they live in. All staff have a duty of care towards People We Support and will meet standards set by Abacus and the Care Quality Commission. This includes undertaking regular training to keep an active, working knowledge of how best to keep People We Support, colleagues and yourself safe.
2. Rooted in communication: Communication is essential for openness and transparency; it also increases understanding. Staff are expected to communicate appropriately and accessibly with People We Support about the support they receive, listening to their views and wishes. Staff should role-model supportive communication with their colleagues.
3. Collaborative: Collaboration allows us to share and benefit from one another’s unique gifts and contribution. Staff work with their team and colleagues, as well as People We Support and their support network, to establish and enact best possible support for individuals. Staff will encourage independence in People We Support, involving them in decisions.
4. Compassionate: Approaching situations with empathy and understanding will encourage People We Support to feel safe. Staff will assist People We Support in a patient, friendly and compassionate manner.
5. Ambitious: Abacus homes are a safe place to challenge yourself to grow. Staff will encourage People We Support to grow in independence by promoting healthy challenge and positive risk taking.
6. Community focused: Adults with additional needs often face challenges when it comes to safe and welcomed interaction with others. Staff will encourage an atmosphere of togetherness, advocating for People We Support and supporting them to establish and maintain healthy relationships.
Core Accountabilities and Responsibilities
Recruitment and Selection:
* Develop and implement effective recruitment strategies to attract and hire qualified staff.
* Screen and interview candidates to assess their suitability for various roles.
* Work with HR Admin & Payroll Officer to ensure reference checks and background screenings are conducted to ensure the safety of residents, including DBS checks.
* Onboard new employees, providing them with necessary training and orientation.
Monitor the effect of vacancies within the service to minimise financial risk.
Employee Relations:
* Foster positive employee relations through open communication and regular feedback.
* Address employee concerns and complaints promptly and professionally.
* Manage performance issues and disciplinary actions in a fair and consistent manner.
* Support in resolving conflicts between employees or between employees and managers in an appropriate way.
Performance Management:
* Ensure performance expectations and goals are identified for all employees.
* Conduct regular supervisions with direct reports and read through all supervisions conducted by colleagues, including the Registered Manager/Service Manager, to identify any trends and take appropriate action.
* Develop and implement performance improvement plans for underperforming employees.
* Identify opportunities to recognise and reward high performance through non-financial incentive programs and other recognition methods.
Training and Development:
* Identify training needs for all employees, including mandatory training and development opportunities.
* Maintain accurate records of training and certifications.
* Encourage professional development and career advancement.
* Regularly report on training compliance.
Be alert to opportunities for effective budget changes and commercial growth.
Compliance and Risk Management:
* Ensure compliance with all relevant employment laws and regulations, including health and safety standards.
* Conduct regular audits and risk assessments to identify and mitigate potential risks.
* Develop and implement policies and procedures to ensure a safe and compliant workplace.
Employee Benefits and Compensation:
* Administer employee benefits programs, such as the EAP scheme and paid time off.
* Identify any additional benefit schemes that would be applicable to the business through local government bodies or local retailers, i.e. additional training or discounts for local retailers.
* Overall responsibility to manage payroll and ensure accurate and timely payment of wages and taxes, working alongside the HR Admin & Payroll Officer and Company Accountants.
* Conduct salary and compensation reviews to ensure competitive pay and benefits.
HR System & Data Compliance:
* Be accountable for the daily running of the HR Systems.
* Conduct regular audits of HR People Data to ensure compliance.
* Conduct 6 monthly ID, Proof Of Address & BRP Checks.
* Comply with legislation and codes of practice with regards to confidentiality of information, including Data Protection and GDPR.
Service Acquisition:
* Support with due diligence requirements for any service acquisitions.
* Lead on any TUPE responsibilities as determined through any service acquisition.
* Provide all relevant people compliance data for new service submissions.
Other responsibilities:
* Be committed to improving and developing the company and the environment we work in.
* Establish an appropriate system of escalation for employees and leaders.
* Contribute to creating a workforce who embrace Abacus’ workplace values, including through induction, probation, regular supervision, appraisal, competency checks, continual learning and development, and performance reviews.
* Establish a culture of creative reflection, transparent communication and constructive feedback within the Care Team.
* Support in facilitating constructive and collaborative team meetings (ensuring accurate records are kept) and support the Care Team to achieve the decided-upon outcomes.
* Line manage and develop HR Admin & Payroll Officer and PA & Team Lead.
* Produce quarterly HR reports to go through with Company Directors.
Equality and Diversity
You will promote and embrace equality and diversity with staff and amongst People We Support.
* Promote a non-discriminatory culture, support individuals to exercise their rights.
* Undertake suitable training and keep informed with regards Equality and Diversity legislation, policies and procedures.
* Establish an environment of respect, listening and communication.
Other
You will approach work with flexibility and an openness to change for the benefit of the organisation.
* Work to meet, implement and better company targets, including growth targets, as set out by the director/ Nominated Individual.
* Strive for improvements and encourage this attitude in staff.
* Form strong working relationships with colleagues and external stakeholders.
* Support employee relations by addressing issues quickly and in line with Abacus policies and procedures.
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