Reference: ZG/110122225_1741689644
Posted: March 11, 2025
A luxury property developer operating in the UK is currently looking for a Customer Service Coordinator to join their site team supporting the Aftercare Department in Chelmsford.
To be successful in this role, you must have a good knowledge of the New Build Industry, as well as confidence in dealing with customers at all levels and diagnosing defects.
Key Responsibilities:
* Dealing with customers via phone, email, and face-to-face.
* Talking through defects with customers and booking engineers or subcontractors for specialist issues.
* Monitoring the Central Customer Service email inbox.
* Delivering excellent customer service at all levels and being the first point of contact for the team.
* Updating the CRM system with all communication with customers.
* Closing jobs on the system once completed.
* Booking engineers and subcontractors to carry out works.
* Maintaining good relationships with subcontractors for specialized works.
* Dealing with purchase order invoices.
If you would like to apply for this role, please do so below. For more information, please contact Zoe Georgiou at the Fawkes & Reece London office.
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