Join to apply for the Live Operations Specialist role at Arlington Administrative Assistance.
At eBay, we're more than a global ecommerce leader; we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.
Skills
eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. The role will support UK eBay Live operations across various tasks including creation and implementation of operating processes, customer support, and production support. You will have operations and production experience, but also strong customer empathy and communication skills.
What you will accomplish:
* Develop and implement operations processes to support livestream commerce on eBay.
* Own and support the seller onboarding process, including vetting the seller applications and introducing new sellers and businesses to livestreaming on eBay.
* Support ongoing communications to buyers and sellers who engage with eBay Live events.
* Identify and triage customer feedback to relevant teams.
* Actively manage event calendars with sellers and eBay cross-functional teams.
* Support certain livestream events in-person (requires travel).
* Work closely with the legal, analytics, product and operations teams to improve policies and processes.
What you will bring:
* Experience and interest in live selling formats.
* Deep understanding of our platform.
* Strong project management, organisation, and partner engagement skills.
* Strong verbal and written communication skills.
* Customer empathy.
* Data-based approach to decision making.
* Ability and willingness to travel to support events including at weekends.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
Seniority level
Entry level
Employment type
Full-time
Job function
Consulting
Industries
Operations Consulting
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