Operations Controller | Medway | Permanent
Salary: £26,769
Hours: 40 Hours per week, 09:00 am - 18:00 pm
Benefits and perks:
* Impressive holiday allowance that rises in line with your years of service.
* Additional day off for your birthday so you can celebrate in style.
* Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
* Enhanced Maternity and Paternity leave to spend crucial moments with your new-born baby.
* Complimentary day of annual leave to cherish unmissable family moments.
* Access to a health and wellness program to look after your wellbeing.
* Enjoy a variety of high-street discounts and rewards with ‘Medicash Perks at Work’.
* Ride to work scheme to keep fit while saving money.
* Interest-free season ticket loans (available after a year’s service).
CitySprint is on a fast track to become the UK’s leading courier services provider, dominating the same-day service areas.
Through regular investment in our people, service offering, and customer proposition, we are paving the way for courier services to be more intuitive, capable, and responsive to our customers’ needs.
Being this awesome takes hard work and commitment to our company values and vision. We need to secure a top-notch Operations Controller to ensure we continue growing and improving every day.
This is where you come in!
We have a fantastic opportunity for an Operations Controller to join our team in Medway on a permanent basis. We are looking for a driven, self-starting individual with existing experience in an Operations Controller or similar role, ideally within a transport, logistics, or FMCG environment.
The purpose of your role will be to provide a high level of support to the control and operations of your Service Centre while ensuring a high level of customer service from booking to completion.
The main responsibilities within the Operations Controller role are:
* Allocation of work to couriers in a fair and transparent manner.
* Taking bookings accurately and advising clients of our services.
* Monitoring jobs through to POD and completion with priority on platinum customers.
* Implementing and maintaining Service Level Agreements (both customer and service centre specific).
* Proactively keeping clients and fellow employees informed of any delays or issues.
* Ensuring your fleet size is sufficient to service your clients, particularly during peak periods – maintain levels and recruit when required.
The key skills we need you to have for the role include:
* Managing and exceeding customer expectations.
* Acting on your own initiative without constant supervision.
* Ability to communicate clearly with clients, couriers, and suppliers while remaining professional at all times.
* Being highly organised.
* Previous transport industry experience.
* Solid geographical knowledge.
* Excellent punctuality and attendance.
* Computer literate.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Operations Controller role sounds like a great fit, we would love to hear from you!
#J-18808-Ljbffr