We are seeking a dedicated and enthusiastic individual to join our team as Reception Supervisor at Holiday Inn London -Luton Airport. Role Overview: In this role, you will oversee the daily operations of the reception area, ensuring that guests receive a warm welcome and efficient service. You will lead a team of reception staff, manage front desk processes, and contribute to maintaining a high standard of service delivery in line with our hotel’s values. Key Responsibilities: · Be the warm welcome that kicks off a memorable guest experience · Deal with guests promptly upon arrival and departure, as per Company standards for check in and out procedures · Assist with reviews and update where appropriate. · Ensure the safety and security of guests and hotel property. · Support all department heads in maintaining service standard excellence. · Handle cash and credit transactions. · Jump into other ad-hoc duties when your colleagues need your help. · Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc. · Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Food & Beverage outlets, and Front Desk Area. · Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner. · To be an ambassador for the hotel industry and the IHG hotel brand. Benefits : · IHG staff rates · Uniform · Complimentary on-site parking · Complimentary on-site gym · Up-selling opportunities · Pension Scheme · Paid holiday Working Hours : · 40 Hours per week. · Includes evenings and weekends