Hackle Security are currently seeking an additional enthusiastic, focused, and knowledgeable Security Control Centre Operator to work within a newly formed Control Centre based at our Head Office in Newbury.
The Security Control Centre (SCC) must be staffed 24-hours per day, 7 days per week. The Security Control Centre Operator is responsible for using best practices to identify, analyse, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees.
This position is responsible for using best practices for communicating information surrounding those incidents to the Security Contract Managers / Supervisor as appropriate. The Security Control Centre Operators will monitor cameras and alarms, dispatch associated calls via telephone to alarm response Companies, the Control Centre Operators will also operate access control technology.
The Security Control Centre operator will escalate both crisis and non-crisis incidents to the Dedicated Contracts Manager / Supervisor for regional Coverage as per standard operating procedures.
Responsibilities include but are not limited to.
Answering routine calls, monitoring alarms and video equipment including door alarms and provides general assistance to both employees and Management.
Dispatching security officers as required via telephone and/or email.
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