Strictly No Agencies
We are seeking a dedicated and friendly individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to established clients and supporting the Account Managers. Your primary responsibilities will include answering phone calls, managing an email inbox, supporting in managing a customer base, and promptly addressing all incoming inquiries in a professional manner.
Duties/Responsibilities
1. Phone Support
o Answer incoming phone calls from clients.
o Provide accurate information and assistance to the clients, resolving their queries or directing them to the appropriate departments if necessary.
o Warm calling clients on the database.
2. Email Management
o Co-manage an email inbox dedicated to client inquiries.
o Monitor the inbox regularly to ensure timely responses to all incoming emails.
o Respond to emails promptly and provide thorough and accurate information, maintaining a high standard of written communication.
3. Support to Account Managers
o Collaborate closely with the Account Managers to assist them in their daily tasks and seamless client communication.
o Act as a liaison between Account Managers and clients, ensuring efficient and effective coordination.
4. Issue Resolution
o Act as a problem solver, addressing and resolving client issues and concerns promptly and effectively.
o Escalate complex issues to the appropriate team members or managers as necessary.
o Follow up on any unresolved issues to ensure their resolution and client satisfaction.
Requirements
* Previous experience in a customer service role, preferably in an internal support capacity.
* Must have excellent verbal and written communication skills.
* Strong organisational skills with the ability to prioritise tasks and work efficiently in a fast-paced environment.
* Proficiency in using CRM software and email management tools.
* Ability to handle challenging situations with empathy, patience, and professionalism.
* Strong attention to detail and accuracy.
* Ability to work collaboratively as part of a team and build positive relationships with colleagues.
Salary: £26,850 – £28,000 per annum
Hours: Monday to Friday 8am – 5pm (30 mins Lunch break)
Holiday: 20 days plus Bank Holidays
Pension: Included
Bonus: Included
Free on-site parking: Yes
Career progression: Available
Job Types: Full-time, Permanent
Pay: £26,850.00-£28,000.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Company pension
* Free parking
Schedule:
* Monday to Friday
Experience:
* CRM software: 1 year (preferred)
* Customer Service: 5 years (required)
Work Location: In person
Reference ID: CSS/Chelmsford
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