Senior Technical Project Manager, (Operational Excellence)
Package Description
Job Reference: 18296
Band: D
Salary: Up to £75,000 depending on relevant skills, knowledge and experience.
Contract type: Permanent
Location: Office Base is Glasgow / Newcastle / London / Salford / Cardiff. This is a hybrid role.
Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a negotiable salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
If you need to discuss adjustments or access requirements for the interview process please contact the reasonable.adjustments@bbc.co.uk.
Job Introduction
The BBC is making the shift from being a broadcaster that speaks to our audiences to being a service that is shaped by them. To achieve this mission of being a Digital First BBC, we are building a data organisation which will lead cultural and organisational change.
The Data Operations team is a newly established capability with a comprehensive, Pan-BBC mandate. Their mission is to foster an agile mindset, implement effective ways of working, and drive operational excellence in data across the BBC.
Interview Process
The process will contain two steps:
1) A 30 Minute introductory call with the Head of Data Operations focused on BBC values and your fit for the role.
2) A 90 Minute Panel Interview comprising of a pre-set case study applicable to the role, and a competency-based assessment.
Main Responsibilities
As a Senior Technical Project Manager, you will be an Expert Individual Contributor reporting into our Head of Data Operations. You will be accountable for the planning, delivery and overall day-to-day coordination and management of a portfolio of workstreams that underpins our Pan-BBC Data Strategy.
Responsibilities include:
• Lead various initiatives across the Data Strategy portfolio, managing the end-to-end delivery process from project initiation to successful completion.
• Lead Service and Operational excellence including Incident, Problem Management, Feature requests and maintenance of our Service portfolio.
• Foster a culture of continuous improvement, promoting transparency, collaboration, and innovation.
• Lead change management programs to ensure smooth transitions and adoption of new processes.
• Identify and manage project risks, dependencies, and impediments.
• Ensure stakeholder commitments are met, documenting and communicating any changes.
• Champion agile best practices, providing coaching and mentorship to teams.
• Collaborate closely with key stakeholders to align on project priorities and timelines.
• Work closely with finance, procurement, vendors, and data stakeholders to manage internal and external expenditure.
• Facilitate cross-functional collaboration and effective communication.
Are you the right candidate
You would be:
• A value and outcome-driven individual with a positive 'can-do' attitude.
• Passionate about driving continuous improvement.
• An excellent stakeholder manager with high emotional Intelligence and great communication skills.
• A pragmatic leader with the ability to see a problem and step in when appropriate.
• Enthusiastic with a sense of pride in the work delivered.
• Able to understand complex concepts quickly, with an appetite to learn.
• An open, inclusive individual who welcomes and provides constructive feedback.
You would have experience in:
• Working in an IT Service support environment including service strategy and Incident Management.
• A Data environment or understanding key concepts of Data Product or Programme Management.
• Deep working knowledge of Agile methodologies.
• Leading, delivering, and scaling data initiatives within large-scale organizations.
• Creating leadership-level communications on complex topics.
• Navigating procurement processes and managing vendor performance.
• Mentoring and coaching teams on data delivery practices.
• Change management and leading complex cross-functional teams.
Beneficial would be:
• Experience in a Data environment or understanding key concepts of Data Mesh, Metadata, Data Governance, etc.
• Implementing a Service Strategy across a large organization.
About the BBC
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. We care how we do things and are committed to equality of opportunity, welcoming applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
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