Business Support Administrator - Integrated Community Equipment Loan Service
Fixed Term, Part Time
Up to £26,812 per annum Full Time Equivalent
Location: Chelmsford
Working Style: Anywhere worker
Please note this vacancy is available as a fixed term contract or secondment opportunity until 31st March 2026. This is a part time position working 18.5 hours per week with a pro rata salary of up to £13,406 per annum.
In this role you will work as part of a small team which supports the prescriber's system across Essex and will be part of a wider regional TCES user support network.
Adult Social Care is recognised as a service in which you can develop and prosper, with a culture of collaboration, integrity, and compassion; promoting the development and wellbeing of adults and their families; protecting them from neglect and abuse. Working together with partners delivering a range of early help, family support and effective therapeutic interventions which build resilience, remove barriers, and enable adults to look forward to a brighter future.
A Business Support Administrator is an experienced administration and customer service professional. Working as part of a business support team to deliver administrative and customer service activities, proactively managing own workload, taking initiative, and using personal judgement to resolve internal and external customer issues. A strong working knowledge of the activities provided, and the processes required is essential to provide coaching and mentoring support to Business Support Assistants, apprentices, and work placements.
Accountabilities
* Meeting organisation and minuting.
* Inbox management.
* Monitoring and supporting Approved Assessor applications, including pulling reports, supporting the Clinical Lead with monthly webinars, and sending certificates after attending.
* Maintenance of the TCES equipment ordering system and user accounts for the Integrated Community Equipment Service (ICELS).
* Ensuring all accounts are active and deactivate unused accounts.
* Data cleansing of all accounts.
* Problem solving and troubleshooting user account problems i.e. inability to see catalogue items or place an order.
* Support with system ordering queries.
* Make equipment catalogue changes.
* Onboard new users including training on the system.
Skills, Knowledge and Experience
* Educated to RQF Level 2 (GCSE), including Maths and English, or an equivalent vocational qualification or equivalent demonstrable experience.
* Evidence of continuing professional development and commitment to learning through theory and practice.
* Clear verbal, electronic, and written skills of communication.
* Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.
* Computer literacy, advanced knowledge of relevant software and systems and drive to explore emerging technology.
* Basic continuous improvement methodology and a curious mindset.
* Thorough knowledge of document management processes and associated legislation for information security.
* Ability to maintain a high degree of quality and accuracy in all work
* Good time management skills and the ability to prioritise work for self and others.
* Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
To read more about us please visit: Corporate Services
Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.
Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
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If you have queries on this role or require anything further, please email ami.fosker@essex.gov.uk
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