Customer Service Advisor
Hybrid/Colindale - NW9
Temporary 3 months ongoing
£13.15 per hour
Tate have teamed up with a social housing company to recruit for Inbound Customer Service Advisor's to help and resolve housing matters for local residents. Successful candidates will have experience dealing with a high volume of calls and the ability to empathise and build rapport with residents.
This role will be working Monday to Friday between 8am - 6pm on a hybrid basis (minimum 2 days a week in the office) for 3 months initially with the possibility of an ongoing contract.
Key Responsibilities:
* Assist with housing needs assessments.
* Manage customer information in line with company policy
* Maintain accurate records.
* Provide administrative support as required
* Manage personal inbox enquires
Experience Required:
* Previous call centre/contact centre experience
* Computer literacy with MS packages
* Ability to work to deadlines in a fast paced environment
* Calm and patient telephone manner
If you have the skills and experience to match the above please apply today!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.