Summary
You will support the global operation by providing support in all aspects on behalf of the International Freight Forwarding Division. You will develop skills in receiving shipping orders and arranging/monitoring progress from point of origin to final delivery, developing experience, ensuring all contractual obligations and service levels are met.
Wage
£17,500 a year
Training course
International freight forwarding specialist (level 3)
Hours
Monday to Friday 7.5 hours per day.
37 hours 30 minutes a week
Possible start date
Tuesday 2 September
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As an apprentice, in addition to formal training, you will gain real hands-on experience in the following areas:
* Principles of International shipping (e.g. Incoterms)
* Key import and export procedures
* Networking by interacting with global offices
* Customer service skills
* HM Custom’s procedures in relation to the importation of goods from outside of the EU
* Liaison with shipping lines/airlines and transport providers for cost and routing information
* Basic consignment profit and loss
* IT systems and how they support the operation
* Making and submitting electronic import, export and transit Customs declarations for consignments moving by air, road and ocean freight
* Provide project coordinators with advice on Customs requirements and procedures to help ensure compliance with Customs regulations
* Preparation of customs documentation for import and export consignments moving by air, road and ocean freight
* Review new job requests, identifying and allocating the required Shipping team resources
* Advise project coordinators of available flights/vessels, routes, freight rates and ancillary charges and recommend the best option
* Negotiation with freight carriers, establishing freight rates and service levels, making freight bookings and ensuring that the needs of our clients are met
* Liaising with project coordinators and other departments – transport, warehouse, packing, finance - to ensure the smooth running of jobs
* Develop relationships with allocated customers
* Ensures all customer enquiries are responded to promptly and professionally
* Adhere to Customs Compliance procedures and documentation
* Ensure each ‘Job File’ is fully and accurately completed reflecting all commercially relevant information and services provided
* Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
* Liaise with Transport & Warehouse teams on shipment or airfreight planning and coordination
* Liaise directly with overseas offices on shipment or airfreight planning and coordination
Where you’ll work
Trilogy House
Floats Road
Roundthorn Business Park
Wythenshawe, Manchester
M23 9NJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Your training course
International freight forwarding specialist (level 3)
Equal to A level
Course contents
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
* Air. Use and adapt terminology appropriate to the air freight industry.
* Air. Select and use documentation appropriate to the air freight industry.
* Ocean. Use and adapt terminology appropriate to the ocean freight industry.
* Ocean. Select and use documentation appropriate to the ocean freight industry.
* Road. Use and adapt terminology appropriate to the road freight industry.
* Road. Select and use documentation appropriate to the road freight industry.
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
Your training plan
On-the-job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement the apprenticeship English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours of off-the-job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
Requirements
Essential qualifications
GCSE in:
* Any x 3 (grade Minimum Grade C or 4)
* English (grade Minimum Grade C or 4)
* Maths (grade Minimum Grade C or 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Team working
* Initiative
* Eager to learn
* Reliable