Helpdesk Coordinator - Livingston
Full-time | Permanent | Monday - Friday, 9 AM - 5:30 PM | On-site
Salary: Up to £26,000
Join a Company That Puts You First!
Are you a skilled Helpdesk Coordinator or a customer service professional eager to grow within Facilities Management?
This is your chance to join a company that values its employees, fosters a positive work environment, and rewards dedication.
Your Role:
1. Be the first point of contact - handling inbound queries with professionalism and a friendly approach.
2. Manage helpdesk requests - log, track, and ensure timely resolutions.
3. Coordinate engineers & contractors - scheduling jobs and keeping clients updated.
4. Collaborate with key stakeholders - work closely with clients, contractors, and internal teams to ensure smooth service delivery.
5. Support with admin tasks - including reports, quotations, and documentation.
What You'll Bring:
1. Helpdesk or customer service experience within Facilities Management (FM) or a related industry.
2. Tech-savvy - confident with IT systems, Microsoft Office, and Teams.
3. Exceptional communication skills - both written and verbal.
4. Proactive and detail-oriented mindset - thrives in a fast-paced setting.
Why Join?
1. A supportive, friendly team - be part of a workplace that genuinely values its people.
2. Room to grow - opportunities for career progression in Facilities Management.
3. Your hard work gets noticed - we appreciate and reward dedication.
If you're looking for a role where your skills matter and your career can thrive, we want to hear from you!
Apply today #J-18808-Ljbffr