Helpdesk Coordinator – Livingston Full-time | Permanent | Monday - Friday, 9 AM - 5:30 PM | On-site Salary: Up to £26,000 Join a Company That Puts You First Are you a skilled Helpdesk Coordinator or a customer service professional eager to grow within Facilities Management? This is your chance to join a company that values its employees, fosters a positive work environment, and rewards dedication. Your Role: Be the first point of contact – handling inbound queries with professionalism and a friendly approach. Manage helpdesk requests – log, track, and ensure timely resolutions. Coordinate engineers & contractors – scheduling jobs and keeping clients updated. Collaborate with key stakeholders – work closely with clients, contractors, and internal teams to ensure smooth service delivery. Support with admin tasks – including reports, quotations, and documentation. What You’ll Bring: ✅ Helpdesk or customer service experience within Facilities Management (FM) or a related industry. Tech-savvy – confident with IT systems, Microsoft Office, and Teams. Exceptional communication skills – both written and verbal. ⚡ Proactive and detail-oriented mindset – thrives in a fast-paced setting. Why Join? ✨ A supportive, friendly team – be part of a workplace that genuinely values its people. Room to grow – opportunities for career progression in Facilities Management. Your hard work gets noticed – we appreciate and reward dedication. Salary: Up to £26,000. If you're looking for a role where your skills matter and your career can thrive, we want to hear from you Apply today